Keiko Yoshinaga-Gonzalez
North Bergen,NJ
Summary
Highly-motivated, dedicated and detail-oriented trilingual professional seeking a role as a Senior Executive Assistant where my proficiency in Japanese, English, and Spanish, along with extensive administrative experience in finance industry, can contribute to the efficiency and success of the executive leadership team. Gifted at managing busy schedules and organizing projects while focusing on maximizing executive productivity by providing stellar administrative support.
Overview
9
9
years of professional experience
Work History
Executive Assistant to the Managing Director/Board Member
Daiwa Capital Markets America Inc.
New York, NY
03.2011 - 04.2018
- Provided administrative support to the Managing Director, including scheduling meetings, preparing agendas and taking minutes.
- Organized and managed domestic and international travel arrangements for the Managing Director, including flights, hotels and transportation.
- Created presentations and reports for the Managing Director with accurate data entry and formatting.
- Prepared expense reports for the Managing Director according to company policy.
- Assisted in preparation of documents related to projects assigned by the Managing Director.
- Answered phone calls professionally and directed them appropriately according to protocol.
- Greeted visitors in a professional manner; provided information or directed visitors to appropriate personnel as required.
- Developed relationships with other departments within the organization in order to ensure smooth flow of communication between departments.
- Responded promptly to any requests made by senior management team members.
- Served as liaison between executive staff members and other departments and divisions within the organization.
- Attended monthly Risk Committee meetings with executive staff members; recorded meeting minutes accurately.
- Ensured timely submission of invoices from vendors associated with executive staff projects.
- Managed inventory of supplies necessary for efficient functioning of managing director's office space.
- Maintained confidentiality regarding sensitive information related to managing director's operations.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Opened, read and replied to letters and correspondence on behalf of executives.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Facilitated Risk Committee meeting agendas and distributed support materials in advance for successful sessions.
- Leveraged word processing software to create proposals, letters and memos.
- Managed and tracked expenses to meet company budget requirements.
- Obtained signatures for financial documents and internal and external invoices.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Designed PowerPoint presentations for monthly Risk Committee meetings with top-level executives.
Housekeeping Manager
W Times Square Hotel
New York, NY
12.2008 - 12.2010
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of over 90 housekeeping staff daily.
- Performed quality control inspections for guest rooms including VIP guests and public areas.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies and equipment inventory.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Established cleaning standards for all departments within the hotel property.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Provided support during special events such as conferences or conventions when necessary.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Collaborated with other departments on various projects as needed.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Practiced safe work habits and wore protective safety equipment.
- Prepared work schedules for associates to promote proper staffing levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Education
Bachelor of Arts - Modern Language - Spanish
University of Massachusetts Boston
Boston, MA05-2006
Associate of Science - Liberal Arts And General Studies
Fisher College
Boston, MA05-2003
Skills
- Executive Support Specialist
- Microsoft Office
- Multitasking Skills
- Interpersonal Communication
- Business Correspondence
- Meticulous Attention to Detail
Languages
Japanese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Accomplishments
Fisher College
Dean's List (2001 - 2003)
Phi Theta Kappa (2002 - 2003)
University of Massachusetts Boston
Dean's List (Fall 2004)
The Westin Copley Place
Shooting Stars of the Month (November 2006)
W Times Square - Nominations
Talent of the Month (December 2007)
Shining Star of the Month for outstanding performance (February 2008)
Safety Hero of the Month (March 2008)
Safety Hero of the Month (October 2008)
Talent Coach of the Quarter (December 2009)
Talent Coach of the Quarter (March 2010)
Talent Coach of the Quarter (June 2010)
Timeline
Executive Assistant to the Managing Director/Board Member
Daiwa Capital Markets America Inc.
03.2011 - 04.2018
Housekeeping Manager
W Times Square Hotel
12.2008 - 12.2010
Bachelor of Arts - Modern Language - Spanish
University of Massachusetts Boston
Associate of Science - Liberal Arts And General Studies
Fisher College
References
References available upon request.
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