KEIKO HUTT
Experienced International Account Manager
Los Angeles,CA
Summary
Bilingual (English/Japanese) professional with 10+ years of international account management and operations experience, including 5 years in fully remote, cross-cultural environments. Skilled in partner relations, eCommerce operations, and process optimization, with a track record of driving growth through strategic decision-making and efficient execution. Recognized for strong leadership, adaptability, and data-driven problem solving that enhance customer satisfaction and team performance.
Overview
18
18
years of professional experience
Work History
Form Facilitator
Azibo Inc./ Turbo Tenant
Remote
10.2024 - 04.2025
- Formatted and optimized lease agreements for digital use, enabling seamless electronic signatures on Azibo platform.
- Tested and troubleshot contract templates to ensure smooth user experience and minimize errors during signing process.
Senior International Account & Operations Manager
HOBBYWING North America
Remote/ Pasadena, CA
05.2015 - 09.2024
- Led eCommerce operations for sales, purchasing, and customer service teams in the remote-control electronics industry, driving growth and operational efficiency.
- Acted as the primary liaison between North American distributors and global headquarter in China, ensuring smooth coordination on product availability, launches, and marketing assets.
- Managed distributor and dealer accounts, supporting reorders, promotional campaigns, and new product introductions to strengthen regional market growth.
- Coordinated international logistics, purchasing, and pricing strategies, negotiating shipping rates and optimizing profitability while meeting partner needs.
- Provided sales kits, promotional materials, and customer support to enhance dealer performance and brand presence in North America.
- Collaborated with cross-departmental teams and leadership to identify process gaps and implement efficiency improvements across sales, logistics, and customer service.
- Oversaw Amazon FBA/FBM account management, ensuring consistent supply, order fulfillment, and performance optimization in the North American market.
International Production Coordinator
Cosmo Textile Co., Ltd.
Remote
03.2015 - 06.2015
- Coordinated textile production and design communication between Japan-based teams and Los Angeles clients.
- Managed sample approvals, revisions, and production alignment to ensure on-time, accurate deliveries.
- Facilitated daily client communications to deliver samples and design packets, conveying requirements to production teams.
Administrative/Accounting Assistant
Mitsubishi International Corporation
Los Angeles, California
03.2014 - 03.2015
- Managed office communications, including email, phone, and mail correspondence, ensuring timely and professional responses to internal and external stakeholders.
- Served as liaison between vendors, customers, and management, facilitating efficient coordination and prompt issue resolution.
- Oversaw visitor registration, maintenance requests, filing systems, and office supply procurement to maintain a well-organized and efficient work environment.
- Reviewed and processed payment documentation, accurately managing accounts payable and receivable to support financial operations.
Japanese Language Instructor
Freelance
Los Angeles, California
10.2011 - 03.2014
- Designed and delivered personalized Japanese language instruction for students at all proficiency levels, adapting lessons to meet individual learning goals.
- Guided students through preparation for Japanese Language Proficiency Tests (JLPT), supporting academic and professional language development.
- Developed customized lesson plans and instructional materials to enhance language acquisition, engagement, and cultural understanding.
Server / Shift Lead
Kuma Sushi
Los Angeles, California
06.2010 - 07.2011
- Supported front-of-house operations and coordinated communication between kitchen and service staff to ensure smooth workflow.
- Delivered high-quality customer service, addressing guest needs and maintaining standards of food presentation and hospitality.
- Trained and mentored new servers on service procedures, menu knowledge, and customer interaction best practices.
Server / Assistant to GM (Opening Crew)
Yakiniku Lounge Tangier
Los Angeles, California
10.2009 - 07.2010
- Assisted the General Manager in establishing restaurant operations, training staff, and setting service standards during the opening phase.
- Provided front-line service and ensured an exceptional guest experience by resolving issues promptly and courteously.
- Supported day-to-day coordination between management, kitchen, and service teams to maintain consistent quality and efficiency.
Part-Time Production Coordinator (Post-Production)
ToneMesa Inc.
Los Angeles, California
10.2009 - 03.2010
- Conducted research on potential clients and production partners in Japan, initiating outreach via phone and email to establish new business relationships.
- Assisted in developing promotional materials and digital campaigns to enhance project exposure in both U.S. and Japanese markets.
Administrative Assistant / Japanese Interpreter
Tseng College IEP CSUN Housing
Northridge, California
06.2007 - 05.2009
- Supported student housing operations by coordinating applications, assignments, and records management for international students.
- Handled global communications via email and phone with students and agents, providing bilingual support in English and Japanese.
- Delivered interpretation and translation services between students, agents, and housing administrators to ensure clear communication and positive student experiences.
- Maintained organized filing systems and documentation to streamline administrative processes and enhance office efficiency.
Education
B.A. Degree - Cinema and Television Arts
California State University, Northridge
Northridge, CA01.2009
A.A. Degree - Liberal Arts
Santa Monica College
Santa Monica, CA01.2006
Skills
Professional Skills:
International Account & Partner Management eCommerce & Operations Management Marketing & Sales Coordination Customer Relations & Cross-Cultural Communication Administrative & Process Optimization Translation & Interpretation
Technical Skills:
Shopify Amazon Seller Central ShipStation Fishbowl Inventory Management Microsoft Office Suite (Word, Excel, PowerPoint) Apple iWork (Pages, Numbers, Keynote) SignNow Postman
Languages
Japanese
Native/ Bilingual
English
Full Professional
Skills and Activities
- Japanese Calligraphy: Nine years of formal practice in Japan, developing advanced technique in both traditional and contemporary styles. Recipient of multiple awards, including the Governor’s Prize.
- Drawing & Painting: Enjoy creating pencil, ink, and Japanese-inspired artwork, exploring traditional motifs and modern expressions.
References
References available upon request.
Timeline
Form Facilitator
Azibo Inc./ Turbo Tenant
10.2024 - 04.2025
Senior International Account & Operations Manager
HOBBYWING North America
05.2015 - 09.2024
International Production Coordinator
Cosmo Textile Co., Ltd.
03.2015 - 06.2015
Administrative/Accounting Assistant
Mitsubishi International Corporation
03.2014 - 03.2015
Japanese Language Instructor
Freelance
10.2011 - 03.2014
Server / Shift Lead
Kuma Sushi
06.2010 - 07.2011
Server / Assistant to GM (Opening Crew)
Yakiniku Lounge Tangier
10.2009 - 07.2010
Part-Time Production Coordinator (Post-Production)
ToneMesa Inc.
10.2009 - 03.2010
Administrative Assistant / Japanese Interpreter
Tseng College IEP CSUN Housing
06.2007 - 05.2009
B.A. Degree - Cinema and Television Arts
California State University, Northridge
A.A. Degree - Liberal Arts
Santa Monica College