Summary
Overview
Work History
Education
Skills
Timeline
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Keila Barros

Pawtucket,RI

Summary

Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Attentive professional offering background creating relaxing, productive and engaging environments for residents. Coordinated meals, recreation activities, transportation and individualized care. Successfully enabled residents to perform essential functions while prioritizing lifestyle quality.

Overview

8
8
years of professional experience

Work History

Residential Counselor

Bradley Hospital
East Providence, RI
09.2021 - Current
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.

Patient Access Representative

Gateway Healthcare, Lifespan
Pawtucket, RI
05.2023 - 11.2023
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.

Program Monitor

Community Resources For Justice
Pawtucket, RI
07.2020 - 01.2022
  • Assisted in the development of program goals and objectives.
  • Monitored program implementation to ensure compliance with established policies and procedures.
  • Reviewed and analyzed reports from various sources to assess program effectiveness.
  • Provided guidance and support for staff members assigned to the program.

Direct Support Professional

Gateways to Change
Cranston, RI
04.2017 - 08.2020
  • Provided assistance to individuals with daily activities such as personal care, meal preparation, and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.

Inbound Agent

Triton Technology Solutions
Mansfield, MA
03.2018 - 07.2020
  • Greeted customers with a professional and friendly attitude.
  • Provided customer service through phone, email, and live chat support.
  • Responded to customer inquiries in a timely manner.
  • Investigated customer complaints and provided solutions.

Education

High School Diploma -

William M Davies Jr Career- Techinal Highschool
Lincoln, RI
06-2014

General Studies

Community College of RI
Lincoln, RI

Skills

  • Safety Management
  • Patient Education
  • Trauma-informed counseling
  • Residential care
  • Residential treatment programs
  • EMR software updates

Timeline

Patient Access Representative

Gateway Healthcare, Lifespan
05.2023 - 11.2023

Residential Counselor

Bradley Hospital
09.2021 - Current

Program Monitor

Community Resources For Justice
07.2020 - 01.2022

Inbound Agent

Triton Technology Solutions
03.2018 - 07.2020

Direct Support Professional

Gateways to Change
04.2017 - 08.2020

High School Diploma -

William M Davies Jr Career- Techinal Highschool

General Studies

Community College of RI

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Keila Barros