Keila Bowles
Kingsport,TN
Summary
Detail-oriented aspiring professional with 2+ years of combined experience in patient services and fast-paced customer service, looking to transition into a technology-focused support role. Proven ability to troubleshoot issues, learn new software quickly, and deliver excellent service under pressure. Possesses a strong work ethic, exceptional interpersonal skills, and proficiency in digital tools, eager to provide efficient technical or customer support.
Overview
1
1
year of professional experience
Work History
Patient Access Specialist
Ensemble Health Partners
Kingsport, TN
02.2025 - 08.2025
- Assisted patients with registration processes and verification of insurance information.
- Learned to navigate electronic health record systems for data entry and retrieval.
- Ensured 100% compliance with HIPAA regulations for all patient records.
- Achieved top point-of-service (POS) collections for copays and deductibles multiple weeks in a row.
Waitress
Texas Roadhouse
Kingsport, TN
11.2024 - 02.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Adapted quickly to changing operational demands and maintained high accuracy in a fast paced environment.
- Maintained cleanliness of dining area, adhering to health and safety standards.
Cleaner
Partner Industrial
Kingsport, TN
02.2024 - 11.2024
- Maintained sanitation standards across a 10,000+ sq. ft. facility while consistently adhering to OSHA safety guidelines.
- Worked independently with minimal supervision to meet strict, time-sensitive deadlines for clients.
- Ensured precision in organization and attention to detail.
Education
High School Diploma -
West Ridge High School
Blountville, TN05.2023
Skills
Excelled in digital, visual and AP art classes during high school
Experienced in maintaining confidentiality of sensitive patient data (PHI)
4 years of experience in computer navigation and programs
Knowledgeable in Revenue Cycle Management (RCM)
Proven ability to quickly adapt to new technologies and software
Timeline
Patient Access Specialist
Ensemble Health Partners
02.2025 - 08.2025
Waitress
Texas Roadhouse
11.2024 - 02.2025
Cleaner
Partner Industrial
02.2024 - 11.2024
High School Diploma -
West Ridge High School