Keila Castro-Martinez
Quinton,AL
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
BP Gas Station Service
09.2024 - 01.2025
- Worked front counter and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Personal Assistant
L.C. Handyman
01.2021 - 05.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Restaurant Hostess
Rock'n'Roll Cafè
07.2023 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Cashier
Raceway Gas Station
07.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Shades Valley High School
Irondale, AL05-2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Bilingual in English and Spanish
- Verbal and written communication
Certification
- Servsafe Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
BP Gas Station Service
09.2024 - 01.2025
Restaurant Hostess
Rock'n'Roll Cafè
07.2023 - 05.2024
Personal Assistant
L.C. Handyman
01.2021 - 05.2023
Cashier
Raceway Gas Station
07.2020 - 12.2020
High School Diploma -
Shades Valley High School
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