Keila Gandol
Homestead,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Dispatch Coordinator
Conviva Health Solutions
Miami, FL
06.2019 - 11.2021
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed and implemented process enhancements to drive continuous program improvement.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Received new orders, prepared documentation and assigned personnel.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Waitress
La Carreta Restaurant
Miami, FLORIDA
05.2018 - 06.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Used cash registers and credit card machines to cash out customers.
Janitorial Supervisor
First Services Residential
Miami, FLORIDA
01.2015 - 05.2018
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Education
No Degree - English As A Second Languag
Miami Dade College
Miami, FLNo Degree - University of Gastronomy
Pedro Diaz Cuello
CubaSkills
- Team Work Scheduling
- Repair Scheduling
- Equipment Dispatch
- Food and Beverage Service
- Order Accuracy and Delivery
- High-Volume Dining
- Team Player
- Warm and Friendly
- Beverage Preparation
- Food Plating and Presentation
- Maximizing Profitability
- Phone Inquiries
- Guest Inquiries
- Guest Accommodations
- Flexible & Adaptable
- Collaboration
- Flexible and Adaptable
- Customer Service
- Self-Motivated
Timeline
Dispatch Coordinator
Conviva Health Solutions
06.2019 - 11.2021
Waitress
La Carreta Restaurant
05.2018 - 06.2019
Janitorial Supervisor
First Services Residential
01.2015 - 05.2018
No Degree - English As A Second Languag
Miami Dade College
No Degree - University of Gastronomy
Pedro Diaz Cuello
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