Keila Gonzalez
Windham
Summary
Detail-oriented Pharmacy Technician with expertise in medication preparation, prescription verification, and customer service. Committed to delivering quality patient care and maintaining organized records for optimal workflow.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Medical Pharmacy
Willimantic
02.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Verified prescriptions and drug labels, documents and packages to ensure accuracy and compliance.
- Answered telephones to respond to questions or requests.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Collaborated with team members to ensure efficient workflow and timely medication dispensing.
- Provided excellent customer service, addressing patient inquiries and concerns.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Billing Assistant
EMS Trucking Company
Willimantic
02.2022 - 02.2023
- Processed invoice payments and recorded information in account database.
- Maintained accurate records by regularly updating customer account information and billing details.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Maintained organized records of customer accounts to ensure efficient billing processes.
Phlebotomist Technician
Quest Diagnostics
Willimantic
01.2019 - 01.2023
- Verified patient identification prior to collecting specimens.
- Complied with HIPAA regulations regarding confidentiality of patient information.
- Maintained records of patient information, test results and lab activities in accordance with established protocols.
- Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
- Monitored compliance with safety protocols during blood collection to ensure patient and staff safety.
- Delivered quality patient care by ensuring clear communication and addressing patient concerns throughout specimen collection process.
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
- Monitored inventory levels of supplies used in phlebotomy processes; ordered additional materials as needed.
Education
High School Diploma -
Vocacional Manuel Mendez
Puerto Rico05-2011
Some College (No Degree) - Phlebotomist Technician
QVCC
Danielson, CTSkills
- Medication preparation
- Prescription verification
- Pharmacy software
- Customer service
- Inventory management
- Billing processing
Languages
Spanish
Professional
English
Professional
Timeline
Pharmacy Technician
Medical Pharmacy
02.2023 - Current
Billing Assistant
EMS Trucking Company
02.2022 - 02.2023
Phlebotomist Technician
Quest Diagnostics
01.2019 - 01.2023
High School Diploma -
Vocacional Manuel Mendez
Some College (No Degree) - Phlebotomist Technician
QVCC