Keila Guzman
Perris,CA
Summary
Seasoned professional with a proven track record at Deckers Warehouse, adept in virtualization technologies and fostering team cohesion. Excelled in enhancing data protection measures and streamlining department organization, leading to significant process improvements and increased productivity. Skilled in quality control and mentoring, consistently achieving and surpassing SLA management goals.
Overview
13
13
years of professional experience
Work History
Back up Lead
Deckers Warehouse
Moreno Valley, CA
03.2020 - Current
- Provided technical direction and guidance to the backup team.
- Developed, implemented, and maintained backup policies and procedures.
- Assessed existing backup processes for efficiency and accuracy.
- Monitored job runs in order to ensure successful completion of scheduled backups.
- Created detailed reports on all backups performed and tracked progress of jobs over time.
- Tracked usage trends in order to forecast future storage needs.
- Analyzed performance metrics and identified areas where improvements could be made.
- Provided training and support for users who need assistance with restoring their files from backups.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented quality control measures, significantly reducing error rates.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Monitored employee attendance.
- Maintained positive working relationship with fellow staff and management.
Human Resources Administrator
Abasist
Mexico, Puebla
11.2011 - 06.2013
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Developed job postings for open positions and managed applicant tracking system.
- Organized company events such as team building activities or holiday parties.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Created presentations using Microsoft PowerPoint to educate staff members about HR topics.
- Facilitated internal communication regarding HR policies, events, and updates.
Education
Bachelor's Degree - Finance
UPPUE ( Universidad Politecnica de Puebla
Puebla, Mexico01.2013
Associates Diploma - Business Administration and Management
Universidad Politecnica de Guanajuato
Mexico01.2011
Skills
- Virtualization technologies
- Network administration
- System monitoring
- Performance tuning
- SLA management
- Data protection
- Quality control
- Data analytics
- Department organization
- Training and mentoring
Timeline
Back up Lead
Deckers Warehouse
03.2020 - Current
Human Resources Administrator
Abasist
11.2011 - 06.2013
Bachelor's Degree - Finance
UPPUE ( Universidad Politecnica de Puebla
Associates Diploma - Business Administration and Management
Universidad Politecnica de Guanajuato
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