Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keila Hill

Brooklyn

Summary

Accomplished Administrative professional with background in food service management to include, retail, healthcare (hospital, Nursing Home, Assisted Living program & Adult Day Care), admissions, financial, Plasma donations and operational benchmarking, and payroll. Contributed to new and current employee training, which aided in increased productivity and retention. Development and Training of new managers.

Overview

9
9
years of professional experience

Work History

Senior Operations Manager

Olgam Life Plasma Donation
03.2024 - 11.2024
  • Deliver support to new center manager
  • Provide additional support during audits
  • Organize leadership coverage for other centers
  • Deliver onsite management training
  • Drive new development and succession plans for operational leaders
  • Deliver oversight to operations overhead related to people management, such as overtime and new hire onboarding

Center Manager

Olgam Life Plasma Donation
07.2022 - 03.2024
  • Managed staff schedules for over 50 team members
  • Conducted corrective actions and annual reviews
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Trained on all areas within facilities such as donor processor, lab processor, plasmapheresis technician
  • Provided guidance within donor vitals as well as with plasmapheresis machines
  • Provided efficient and courteous customer service
  • Official designated management trainer for any new hire
  • Conducted weekly meetings, compiled/analyze Key Performance Indicators for weekly discussion for corporate
  • Proficient within excel, Nexlynx, and Tutela
  • Managed inventory and placed orders as necessary
  • Hosted monthly staff meetings to review KPIs, updates, and conduct team building activities
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.

Patient Service Manager

Brooklyn Hospital at Metz Culinary
07.2019 - 04.2020
  • Oversaw the Diet Office and CTS patient tray line
  • Conducted daily patient and kitchen rounds for CMS, TJC and DOH readiness
  • Monitor tray line compliance with portion control, diets and allergies
  • Assumed responsibilities of Retail Manager in their absence

Supervisor Food and Nutrition

Brookdale Hospital and Medical Center
08.2015 - 04.2019
  • Supervised Dietary staff, CTS tray line, daily assignment and time sheets
  • Assured internal and external rounding for Hospital and Schulman Schachne Nursing Home met CMS, TJC and DOH standards
  • Collaborated with Director and kept track of financial benchmarking, admissions, meals and operations as well as assist with Catering events
  • Responsible for Cafeteria, retail sales, merchandising and cash control

Education

Master of Arts - Health Administration

Kaplan University
01.2013

Bachelors of Arts - Health Science

Brooklyn College
01.2010

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Bi-lingual Spanish/English
  • 60 wpm
  • Ability to train employees
  • Communication skills
  • Organizational skills
  • Operations management

Timeline

Senior Operations Manager

Olgam Life Plasma Donation
03.2024 - 11.2024

Center Manager

Olgam Life Plasma Donation
07.2022 - 03.2024

Patient Service Manager

Brooklyn Hospital at Metz Culinary
07.2019 - 04.2020

Supervisor Food and Nutrition

Brookdale Hospital and Medical Center
08.2015 - 04.2019

Bachelors of Arts - Health Science

Brooklyn College

Master of Arts - Health Administration

Kaplan University

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Keila Hill