Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEILA JACKSON

SAINT ANN,MO

Summary

Proven leader with extensive experience in operations management and staff development, notably at McDonald's. Excelled in enhancing customer satisfaction and team performance through effective communication and problem-solving skills. Achieved significant improvements in employee engagement and operational efficiency, demonstrating adaptability and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Manager

McDonald's
02.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Cashier Team Lead

Family Dollar
03.2021 - 09.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

Shift Leader

McDonald's
08.2020 - 11.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Front Line Crew Member

Freddy's Frozen Custard & Steakburgers
09.2020 - 12.2020
  • Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Adhered to company policies and procedures consistently, upholding brand standards at all times.
  • Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.
  • Operated cash register accurately, maintaining proper handling of financial transactions.
  • Supported fellow crew members by assisting with additional tasks as needed, promoting teamwork and cooperation throughout the establishment.
  • Promoted special offers or upsold items when appropriate, driving increased sales revenue for the business.

Education

High School Diploma -

McCluer North High School
Florissant, MO
05-2022

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Cross-Functional Teamwork
  • Performance Management
  • Staff Development
  • Schedule Preparation
  • Performance Evaluations
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Effective Communication
  • Problem Resolution
  • Adaptability and Flexibility
  • Positive Attitude
  • Attention to Detail
  • Problem-Solving
  • Hiring and Training
  • Scheduling and Coordinating
  • Professional and Courteous

Timeline

Manager

McDonald's
02.2023 - Current

Cashier Team Lead

Family Dollar
03.2021 - 09.2022

Front Line Crew Member

Freddy's Frozen Custard & Steakburgers
09.2020 - 12.2020

Shift Leader

McDonald's
08.2020 - 11.2021

High School Diploma -

McCluer North High School

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KEILA JACKSON