Keila Jusino
Lawrence,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
21
21
years of professional experience
Work History
Emergency Room Unit Coordinator
Holy Family Hospital, Methuen And Haverhill
2021.12 - Current
- Served as point of contact for inquiries and directed emergency issues to supervisor for timely resolution.
- Handled scheduling medical tests, appointments and transportation for patients.
- Maintained complete and accurate medical records for patients.
- Organized files, correspondence and records and followed up on pending matters.
- Utilized multiple PC applications throughout day.
Gym Manager / Group Fitness Instructor
Best You LLC
2018.09 - 2020.04
- Manage daily operations including scheduling, staff supervision, daily communication with trainers and clientele.
- Maintain adequate inventory and ensure facility is prepared for daily operations.
- Analyze daily financials including membership sales, product sales and purchases.
- Worked closely with marketing director and assisted with monthly promotions and sale options.
- Enhanced client experience by maintaining motivational and supportive culture.
- Established classes to effectively match skill and learning levels of all participants.
Office Manager / Personal Trainer Assistant
Diamond Fit Studio
2010.04 - 2018.09
- Tracked office expenses and created monthly reports for management.
- Prepared invoices and updated all clients’ memberships.
- Giving a clear and concise explanation for relevant recommendation for training.
- Develop and present personalized training agendas and motivate clientele to achieve goal.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
Call Handler / Dispatcher
Lawrence Police Department
2003.05 - 2010.04
- Operated 911 communications equipment to monitor and determine the exact nature of each request for service and entered incident data into computer system.
- Coordinated emergency services, dispatched appropriate personnel and relayed critical information via radio or other communications means as required.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
Education
Healthcare Technician Certificate - Medical Terminology & Electrocardiography
Northern Essex Community College
Lawrence, MAAssociate of Science Degree - Criminal Justice
Northern Essex Community College
Haverhill, MASkills
- Documentation and control
- Office management
- Workflow planning
- MS Office
- Training and Development
- Excellent multi-tasking ability
- Bilingual English / Spanish
- Operational Procedures
Affiliations
CPR & First Aid: American Heart Association July 2022
Timeline
Emergency Room Unit Coordinator
Holy Family Hospital, Methuen And Haverhill
2021.12 - Current
Gym Manager / Group Fitness Instructor
Best You LLC
2018.09 - 2020.04
Office Manager / Personal Trainer Assistant
Diamond Fit Studio
2010.04 - 2018.09
Call Handler / Dispatcher
Lawrence Police Department
2003.05 - 2010.04
Healthcare Technician Certificate - Medical Terminology & Electrocardiography
Northern Essex Community College
Associate of Science Degree - Criminal Justice
Northern Essex Community College
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