Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keila Kalk

Ogdensburg,NY

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

Dunkin Donuts
04.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Server/Bartender

Clayton Yacht Club
04.2020 - 10.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

High School Diploma -

Thousand Islands High School
Clayton, NY
06.2012

Skills

  • Menu Development
  • Schedule Coordination
  • Operations Management
  • Recruitment
  • Customer Engagement
  • Staff Management
  • Pre-Shift Walk-Through
  • Organization and Prioritization
  • Food Service Background
  • Customer Loyalty
  • Food Preparation and Safety
  • Resource Allocation
  • Shift Management
  • Customer-Oriented
  • Conflict Resolution Techniques
  • Passion for Customer Satisfaction
  • Adaptable
  • Performance Improvement
  • Point of Sale (POS) System Operation

Timeline

Restaurant Manager

Dunkin Donuts
04.2021 - Current

Server/Bartender

Clayton Yacht Club
04.2020 - 10.2021

High School Diploma -

Thousand Islands High School

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Keila Kalk