Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Keila Ludlow

Rancho Cordova,CA

Summary

Resourceful and adaptable Manager with over 12 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution.

Overview

15
15
years of professional experience

Work History

Assistant Manager/Marketing/Maintenance Technician Supervisor

Regal Cinemas
El Dorado Hills, CA
12.2009 - Current
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Assist in handling all employee problems & disputes, and continually strive to develop staff in all areas of managerial and professional development
  • Assists in recruiting, hiring, training, and coaching to develop top performing employees. Assists management with applicant screening process.
  • Assist the Facilities General Manager in project management activities
  • Develops work orders and the evaluation of all repairs performed by both the technicians and outside vendors
  • Manage and coordinate internal and external cleaning services in the facilities, ie. internally with Building Services, and externally with contractors.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Manager/Training Manager of Environmental Services

Xanitos INC.
Modesto, CA
02.2021 - 01.2023
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Maintained comprehensive database to track training, certifications and qualifications.
  • Managed and overseen cleanliness of entire hospital as well as all maintenance projects.
  • Performed facility inspections for a 152 bed Hospital on a consistent basis and inputted all important data into thorough reports.

Education

Some College (No Degree) - Business Administration And Management

Folsom Lake College
Folsom, CA

Skills

  • Staff training and development
  • Adaptability & Flexibility
  • Communication
  • Orientating and training
  • Marketing tactics
  • Leadership & Management
  • Project management abilities
  • Good work ethic
  • Friendly, positive attitude
  • High-pressure environments
  • Customer relationship management

Additional Information

Luis Ahumada- EVS Resident Regional Director CVA (916)764-8180

Matt Klassen-General Manager El Dorado Hills Regal (916)956-2708 (Previous)

Pedro Cortes- EVS Assistant Director CVA (916)842-4844

Ryan Santos- Deputy General Manager El Dorado Hills Regal (916)642-3915

Angela Min- General Manager El Dorado Hills Regal (559)334-7680 (Current)

Timeline

Manager/Training Manager of Environmental Services

Xanitos INC.
02.2021 - 01.2023

Assistant Manager/Marketing/Maintenance Technician Supervisor

Regal Cinemas
12.2009 - Current

Some College (No Degree) - Business Administration And Management

Folsom Lake College

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Keila Ludlow