Keila Maldonado
Fitchburg,MA
Summary
Experienced with client relationship management, policy customization, and sales negotiation in the insurance sector. Utilizes in-depth knowledge of insurance products to recommend appropriate coverage solutions. Track record of building trust with clients and consistently meeting sales goals.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Life Insurance Sales Representative
PRIMERICA FINANCIAL SERVICES
05.2024 - Current
- Developed comprehensive knowledge of life insurance products and services to effectively meet client needs.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Executed sales strategies to generate leads, identify prospects, and convert them into policyholders.
- Conducted thorough risk assessments to recommend appropriate coverage options tailored to clients' financial goals.
- Collaborated with team members to optimize workflow processes and improve sales techniques across the organization.
- Utilized CRM software for tracking client interactions, ensuring accurate documentation and follow-up on leads.
- Educated clients on policy features, benefits, and claims processes, fostering trust and long-term relationships.
CNA
The Life Care Centers of America (The Highlands Nursing Rehabilitation))
05.2022 - 10.2025
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and hygiene standards in patient care areas.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Documented patient progress accurately in electronic health records system.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures, enhancing overall patient safety standards.
CNA
Whittier Health Network
03.2019 - 04.2021
- Provided emotional support to patients and families during difficult transitions.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Independent Contractor/Beauty Consultant Sales Representative
Mary Kay
03.2013 - 03.2021
- Advised clients on skincare and makeup choices tailored to individual needs.
- Conducted product demonstrations to educate customers on application techniques.
- Maintained up-to-date knowledge of beauty trends and product innovations.
- Developed personalized beauty regimens based on client assessments and preferences.
- Trained junior consultants on product knowledge and customer engagement strategies.
CNA/HHA
Right At Home Care
06.2014 - 11.2016
- Administered personalized care to clients, enhancing comfort and wellbeing.
- Assisted with daily living activities, promoting client independence and dignity.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Maintained accurate documentation of patient progress and care provided.
- Implemented infection control measures, improving overall health outcomes for clients.
- Fostered strong relationships with clients, encouraging open communication and trust.
Education
Associate of Science - Human Services
Northern Essex Community College
Haverhill, MAAssociate of Arts - Psychology
Hesser College/Kaplan University
Salem, NHSkills
- Objection handling
- Building rapport
- Portfolio management
- Cold calling
- Referral generation
- Policy explanation
- New business development
- CRM tracking
- Prospect management
- Consultative sales techniques
- Policy adjustment
- New policy quotations
- Teamwork
- Time management
- Call center customer service
- Reliability
- Quotes and sales
- Insurance policy sales
- Relationship building
- Data entry
- Interpersonal communication
- Auto insurance
- Client consultations
- Policy renewals
- Insurance coverage verification
Certification
Licensed Insurance Agent in State of Massachusettes, Ohio and Virginia
Certified Nurse Assistant in State of Mass.
LNA in NH
Certified BLS Provider American Heart Association, Basic Life Support CPR and AED
Certified Community Practitioner
Certified Uniglobe Travel Consultant
Certified Medical Practices
Certified Ministerial Institute
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Life Insurance Sales Representative
PRIMERICA FINANCIAL SERVICES
05.2024 - Current
CNA
The Life Care Centers of America (The Highlands Nursing Rehabilitation))
05.2022 - 10.2025
CNA
Whittier Health Network
03.2019 - 04.2021
CNA/HHA
Right At Home Care
06.2014 - 11.2016
Independent Contractor/Beauty Consultant Sales Representative
Mary Kay
03.2013 - 03.2021
Associate of Science - Human Services
Northern Essex Community College
Associate of Arts - Psychology
Hesser College/Kaplan University