Keila Marcial
Brooklyn,NY
Summary
Experienced professional with a diverse background in restaurant management, business sales, customer service, and administrative support. Proven ability to lead teams, drive sales, and enhance customer satisfaction through effective communication and problem solving skills. Adept at managing day-to-day operations, improving business performance, and fostering strong client relationships. Exceptional organizational and multitasking abilities, with a track record of increasing efficiency and ensuring smooth operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Manager
Carrot Express
Manhattan, NY
11.2022 - 12.2024
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Sales Associate
Dealstruck
Valley Stream, NY
02.2020 - 04.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed promotional strategies to increase sales volume.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Customer Service Manager
Breadberry
Brooklyn, NY
08.2017 - 02.2020
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed accounts for payments received or approved credit arrangements.
Secretary
Security World NYC
Brooklyn, NY
06.2015 - 07.2017
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
Sheepshead Bay High School
Brooklyn, NY06-2016
Skills
- Leadership and Team Management
- Policy and procedure development
- Decision-making
- Customer service
- Conflict resolution
- Shift scheduling
- Staff development
- Work prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Carrot Express
11.2022 - 12.2024
Sales Associate
Dealstruck
02.2020 - 04.2022
Customer Service Manager
Breadberry
08.2017 - 02.2020
Secretary
Security World NYC
06.2015 - 07.2017
High School Diploma -
Sheepshead Bay High School
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