Keila Murillo
San Antonio,TX
Summary
Dynamic professional with extensive experience at Michaels Arts and Crafts, excelling in customer experience and retail operations. Proven track record in problem-solving and team leadership, enhancing service quality and driving sales through strategic initiatives. Skilled in staff training and cash auditing, fostering a collaborative environment that promotes growth and exceptional performance.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Michaels Arts and Crafts
09.2024 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised team members, fostering a collaborative and productive environment.
- Implemented merchandise displays, enhancing product visibility and driving sales performance.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Customer Experience Manager
Michaels Arts and Crafts
10.2019 - 09.2024
- Developed customer feedback processes to enhance service quality and satisfaction.
- Led cross-functional teams to implement improvements in customer interaction protocols.
- Analyzed customer data trends to inform strategic decision-making and service enhancements.
- Mentored team members on best practices for resolving complex customer inquiries effectively.
- Established performance metrics to evaluate customer experience initiatives and outcomes.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Education
High School Diploma -
Smithson Valley High School
Spring Branch, TX06.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Attention to detail
- Team building and leadership
- Staff supervision
- Hiring and training
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Michaels Arts and Crafts
09.2024 - Current
Customer Experience Manager
Michaels Arts and Crafts
10.2019 - 09.2024
High School Diploma -
Smithson Valley High School