Keila Peralta Cepeda
North Brunswick,NJ
Summary
As a healthcare professional fluent in both English and Spanish, I am recognized for my strong communication skills and exceptional organizational abilities. I have extensive experience in scheduling and managing patient interactions, and I have demonstrated the ability to optimize clinic operations and improve patient satisfaction.
Overview
11
11
years of professional experience
Work History
Principal receptionist/patient scheduler
Eric B. Chandler Health Center
New Brunswick
12.2023 - Current
- Scheduled patient appointments to optimize clinic efficiency.
- Verified patient eligibility and coverage prior to appointments.
- Addressed questions and concerns related to appointments and medical professionals.
- Updated patient information accurately to maintain records.
- Assisted doctors in delivering timely patient care.
- Provided translation services for non-native English speakers to facilitate communication.
Medical Assistant (Chief of Pediatric Sleep Medicine and Neurodevelopmental pediatrician)
Saint Peter's University Hospital Outpatient Pediatrics
New Brunswick
08.2023 - 11.2023
- Scheduled new patients and booked medical appointments efficiently.
- Updated health records to maintain accurate patient information.
- Greeted patients in person and via telephone to provide a welcoming environment.
- Verified patient information through interviews, recording medical history, and confirming visit purposes.
- Managed 20-40 calls daily, addressing inquiries and scheduling needs.
- Checked patients in and out while ensuring collection and verification of necessary documentation.
- Traveled to multiple locations to cover various clinics as needed.
Clinical Care Technician in a Medical Surgical Unit (Neuroscience Unit)
RWJ University Hospital Somerset
10.2021 - 08.2023
- Executed basic medical tasks, including measuring and recording vital signs.
- Facilitated patient comfort by turning, moving, or relocating individuals as needed.
- Assisted nurses in delivering care and addressing patient needs effectively.
- Reported patient concerns to nursing staff to ensure timely interventions.
- Supported patients with daily activities, including dressing and meal consumption.
Medical Assistant
Center for Urogynecology and Reconstructive Pelvic Surgery
05.2022 - 11.2022
- Oversaw and assisted doctor during procedures to ensure smooth operations.
- Registered patients for efficient service delivery.
- Answered 20 to 70 calls daily, addressing inquiries and scheduling needs.
- Booked appointments, optimizing physician schedules.
- Performed pelvic ultrasounds to support diagnostic processes.
- Updated patient records for accuracy and compliance.
- Facilitated prescription transmission to pharmacies, ensuring timely medication access.
Sales Associate
Daniela Events Design & Party Rental
Somerset, USA
06.2021 - 12.2021
- Managed front desk operations to ensure efficient service delivery.
- Answered 50 to 60 calls daily, addressing inquiries and scheduling events.
- Coordinated contracts for large events, ensuring all specifications were met.
- Designed and executed decorations for major events to enhance ambiance.
- Processed large cash transactions accurately while maintaining financial integrity.
- Maintained inventory levels, facilitating timely replenishment of supplies.
Crew Trainer
McDonald's
Somerset, USA
12.2018 - 07.2020
- Handled large amounts of cash accurately and efficiently.
- Trained crew members to enhance service quality.
- Ensured exceptional customer service to boost satisfaction and loyalty.
- Managed shift schedules to optimize staffing and productivity.
- Monitored expiration dates to maintain food safety standards.
Assistant
Catholic Charities
Newark, NJ
01.2015 - 01.2019
- Answered 40 to 50 calls daily, ensuring prompt response times.
- Organized food serving logistics for special events to enhance guest experience.
- Distributed clothing and supported picnics and recreational activities for mental health patients.
Sales Associate
Sears
05.2017 - 05.2018
- Maintained cleanliness of establishment to ensure a welcoming environment.
- Organized products according to seasonal displays for enhanced customer experience.
- Monitored merchandise sales to optimize inventory levels and restocking schedules.
Volunteer
Eric B. Chandler Health Center
- Coordinated flow of arriving individuals to enhance operational efficiency.
- Organized medical files to ensure accurate and accessible records.
- Provided translation services for non-native English speakers to facilitate communication.
Education
Medical Assistant -
American Institute
Somerset, NJ06-2022
High School Diploma -
Franklin High School
Somerset, NJ06-2019
Skills
- Fluent in Spanish
- Proficient in Google Office
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Excel
- EPIC trained
- Athena trained
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Principal receptionist/patient scheduler
Eric B. Chandler Health Center
12.2023 - Current
Medical Assistant (Chief of Pediatric Sleep Medicine and Neurodevelopmental pediatrician)
Saint Peter's University Hospital Outpatient Pediatrics
08.2023 - 11.2023
Medical Assistant
Center for Urogynecology and Reconstructive Pelvic Surgery
05.2022 - 11.2022
Clinical Care Technician in a Medical Surgical Unit (Neuroscience Unit)
RWJ University Hospital Somerset
10.2021 - 08.2023
Sales Associate
Daniela Events Design & Party Rental
06.2021 - 12.2021
Crew Trainer
McDonald's
12.2018 - 07.2020
Sales Associate
Sears
05.2017 - 05.2018
Assistant
Catholic Charities
01.2015 - 01.2019
Volunteer
Eric B. Chandler Health Center
Medical Assistant -
American Institute
High School Diploma -
Franklin High School