Timeline
Work History
Education
Overview
Skills
Software
Languages
Language
Generic

Keila Pons

Sales and customer satisfaction
Louisville,KY

Timeline

Sales Associate

AutoZone
01.2024 - Current

Sales Associate

Walmart
11.2023 - 01.2024

Veterinary Assistant

MARVIC
04.2023 - 09.2023

English Course - English Language

Loyola
2021 - 2021

Computer Technician

EMPA
01.2021 - 03.2023

High School Diploma - Biological Science And Mathematics

IPVCE Máximo Gómez Báez
2018 - 2020

Work History

Sales Associate

AutoZone
01.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed and weighed bakery department products.

Sales Associate

Walmart
11.2023 - 01.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Monitored customers for signs of security concerns and escalated issues to management.

Veterinary Assistant

MARVIC
04.2023 - 09.2023
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Computer Technician

EMPA
01.2021 - 03.2023
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • RemoveHandled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • RemoveBuilt relationships with customers to encourage repeat business.
  • AddManaged returns, exchanges and refunds in accordance with store policy.
  • AddMaintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma - Biological Science And Mathematics

IPVCE Máximo Gómez Báez
Camagüey, Cuba
2018 - 2020

English Course - English Language

Loyola
Camagüey, Cuba
2021 - 2021

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Sales strategies
  • Retail store operations
  • Cleaning techniques
  • Guest relations
  • Inventory tracking
  • Merchandising
  • Calm demeanor
  • Positive and professional
  • Financial records analysis
  • Excellent communication skills
  • Written and oral communication skills
  • Service oriented

Software

Basic skills

Languages

Spanish
Native or Bilingual
English
Limited Working

Language

Spanish is my native language

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Keila PonsSales and customer satisfaction