Keila Scott
Summary
Dynamic professional with a proven track record at JetBlue Airline Inc., adept in FAA regulations and quick decision-making. Excelled in enhancing safety, operational efficiency, and customer satisfaction. Skilled in workforce management and adaptability, consistently exceeding performance targets. Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Inflight Crewmember
JetBlue Airline Inc.
Boston, Massachusetts
04.2023 - Current
- Ensure daily compliance with FAA and company regulations, consistently exceeding safety requirements appropriately.
- Supported smooth takeoffs and landings by keeping passengers compliant with flight regulations.
- Coordinated activities between ground personnel and cabin crew members for efficient operations.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Ensured compliance with FAA regulations and company policies regarding cabin safety and security.
Flight Attendant
Spirit Airlines Inc.
Fort Lauderdale, Florida
04.2022 - 03.2023
- Demonstrated proficiency in safety and emergency equipment use, ensuring all safety requirements were met
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Customer Service Representative (Remote)
CarMax
Raleigh, North Carolina
10.2021 - 06.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Adhered to standards of quality and service and industry regulations.
Manager Trainee
Enterprise Holdings Inc.
Raleigh, North Carolina
06.2021 - 10.2021
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted employee performance reviews in collaboration with human resources.
- Trained new employees on proper use of software applications used within the department.
Student Services Coach
Strayer University
Alexandria, Virginia
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Drafted letters of recommendation for qualified applicants based upon review of transcripts and personal statements.
- Collaborated with faculty members to develop individualized plans for each student's educational success.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Education
Master of Business - Human Resource Management
University of Maryland Global Campus
01.2025
Bachelor of Arts - Mass Communication
Shaw University
Raleigh, NCSkills
- First aid
- Adaptability
- Quick decision-making
- FAA regulations
- Time management
- Reliability and punctuality
- Workforce management
- Schedule management
- Budgeting and finance
- Staffing coordination
- Complaint resolution
- Training and mentoring
Certification
- CPR and First Aid Certification (if applicable)
- FAA-required safety training (if completed)
Timeline
Inflight Crewmember
JetBlue Airline Inc.
04.2023 - Current
Flight Attendant
Spirit Airlines Inc.
04.2022 - 03.2023
Customer Service Representative (Remote)
CarMax
10.2021 - 06.2022
Manager Trainee
Enterprise Holdings Inc.
06.2021 - 10.2021
Student Services Coach
Strayer University
Master of Business - Human Resource Management
University of Maryland Global Campus
Bachelor of Arts - Mass Communication
Shaw University
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