Keila Walker
Rock Island,IL
Summary
Detail-oriented and highly dedicated Inventory Manager with a strong commitment to maintaining accurate and efficient inventory systems. Proven track record in overseeing inventory control, including receiving, stocking, distribution, and reporting of products. Known for excellent problem-solving skills and the ability to resolve inventory discrepancies in a timely manner. Adept at collaborating with cross-functional teams to implement best practices, ensure compliance, and drive operational success. Hardworking, organized, and proactive, with a passion for maintaining high standards and supporting overall business growth.
Overview
10
10
years of professional experience
Work History
Inventory Manager
Terrace Cannabis
08.2023 - Current
- Oversee inventory management by receiving, stocking, distributing, and reporting on all cannabis products to ensure efficient inventory flow and compliance.
- Collaborate with the General Manager to develop and implement Standard Operating Procedures (SOPs) for inventory intake, audits, reconciliations, and inventory control.
- Take ownership of inventory discrepancies, working closely with Assistant Managers to investigate and resolve issues proactively.
- Execute daily, monthly, and yearly inventory audits and reconciliations, maintaining meticulous records for regulatory compliance.
- Analyze sales trends and collaborate with leadership to forecast inventory needs, strategically placing orders based on data insights, promotions, and customer demand.
- Ensure accurate seed-to-sale tracking, maintaining compliance with state regulations and IDFPR/ISP requirements.
- Lead, train, and mentor the inventory team, promoting operational efficiency, accountability, and regulatory adherence.
- Maintain compliance by accurately reporting all necessary inventory and product information, ensuring adherence to local and state laws.
- Manage and document products awaiting disposal, including damaged, expired, or mislabeled items, following proper procedures.
- Cultivate and maintain strong relationships with vendors and suppliers, ensuring product quality, availability, and timely restocking.
- Ensure secure, organized, and compliant inventory storage, including vault areas and sales floor displays.
- Partner with the Illinois Department of Financial and Professional Regulation (IDFPR) and state police to facilitate routine inspections and audits.
- Drive sales growth by facilitating pop-up events, educating customers, and enhancing overall store operations.
- Lead and support the customer service team, ensuring exceptional shopping experiences, resolving inquiries, and providing expert product knowledge.
- Manage and oversee point-of-sale (POS) operations, handling transactions, training employees, and ensuring cash-handling accuracy.
- Execute opening and closing procedures, ensuring a well-maintained, compliant, and customer-ready store environment.
AIC Agent in charge
Terrace Cannabis
06.2023 - Current
- Drive store sales growth by leveraging extensive cannabis knowledge to educate customers, recommend products, and optimize upselling opportunities.
- Monitor and analyze Key Performance Indicators (KPIs) to improve sales performance, customer retention, and overall efficiency.
- Utilize UPS tracking systems to ensure timely and accurate order fulfillment.
- Provide exceptional customer service, addressing inquiries, concerns, and complaints with professionalism and product expertise.
- Lead and mentor a full team, ensuring top-tier customer service while training new employees on company policies, compliance, and product knowledge.
- Maintain up-to-date cannabis education, staying informed on industry trends, state regulations, and compliance standards.
- Guide customers through product selections, verifying identification and ensuring compliance with IDFPR (Illinois Department of Financial and Professional Regulation) and ISP (Illinois State Police) regulations.
- Conduct inventory audits and assist regulatory agencies during inspections, ensuring accuracy and adherence to legal standards.
- Operate and oversee point-of-sale (POS) transactions, handling cash and card payments efficiently.
- Manage store operations, including opening and closing procedures, maintaining a well-organized and compliant sales floor.
- Support budtenders and receptionists, answer phone inquiries, and fulfill online or in-store orders.
- Consistently meet or exceed sales quotas by employing strategic selling techniques and customer engagement.
Cultivation Team Leader
Green Thumb Ind.
03.2020 - 02.2023
- Production Supervisor, Leading a full team to meet production needs, Full knowledge of production supervisory responsibilities with Manufacturing experience
- Quality knowledge, documentation, Inventory, process, procedure, accountability and managing budgets
- Making sound decisions to help improve business needs and team needs
- Able to train, lead and organize on all aspects of equipment management and production
- Handling external Third party Samples with testers and internal samples
- Working with Machinery daily and troubleshooting
- Putting plans in place to meet daily, monthly, quarterly and yearly goals
Pharmacy Technician
DivvyDose
04.2019 - 01.2020
- Prepare prescription medication
- Mix, count & measure out medication
- Update & print label for medication
- Taking customer Information/prescriptions over the phone, In person, Fax and Online
- Working with doctors offices/customers
- Able to Handle insurance claims & taking
Production Lead
Kraft Heinz
02.2015 - 01.2019
- Line Lead Responsibilities and Manufacturing experience
- Ensure production lines are running properly with the right product and Labels
- (Line Lead Responsibilities)
- Quality assurance technician, Scanning in tickets into SAP program
- Ensure product matches companies formulas
- Transfer meat by fork truck from cooler to lines to be sliced- Transfer Boxes of supplies
- Ensure packages are in proper shipping containers and shipping is correct
- Working with multiple EcoLab Chemicals
- Ensure consumers get proper packaging and have the correct Information
Education
Diploma -
Davenport West High
Associate of Applied Science - Supply Chain Management
Black Hawk College
Moline, IL02-2027
Certification of completion - Project Management
Coursera
01.2023
Certified Pharmacy tech -
01.2018
Skills
- Machinery
- BioTrac
- KPI
- Scheduling
- Excel
- Billing
- Insurance
- Google Docs
- MS Word
- SOP
- FDA Training
- Pineapple
- Zoho
- Zendesk
- Dutchie
- Volunteering for NAMI
Timeline
Inventory Manager
Terrace Cannabis
08.2023 - Current
AIC Agent in charge
Terrace Cannabis
06.2023 - Current
Cultivation Team Leader
Green Thumb Ind.
03.2020 - 02.2023
Pharmacy Technician
DivvyDose
04.2019 - 01.2020
Production Lead
Kraft Heinz
02.2015 - 01.2019
Certification of completion - Project Management
Coursera
Certified Pharmacy tech -
Diploma -
Davenport West High
Associate of Applied Science - Supply Chain Management
Black Hawk College