Ke'ila Williams
Las Vegas
Overview
5
5
years of professional experience
Work History
Registered Nurse - Medical-Surgical Unit
Summerlin Hospital
Las Vegas
12.2024 - Current
- Educated patients and families on medications, disease management, and discharge instructions to enhance understanding and adherence.
- Responded to emergent situations, including rapid responses and codes, to ensure patient safety and optimal care.
- Managed IV therapies, titratable drips, central lines and infusion pumps with strict attention to accuracy.
- Delivered patient-centered care through education and emotional support during stressful and difficult health situations.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans for improved patient outcomes.
Front Desk Agent
The Cosmopolitan
Las Vegas
08.2021 - 09.2023
- Delivered positive guest experiences, enhancing customer satisfaction and loyalty.
- Resolved customer complaints professionally, ensuring timely solutions that improved overall guest satisfaction.
- Maintained guest trust by strictly following organization protocols to protect personal information.
Customer Service Associate
Welcome To Las Vegas
Las Vegas
02.2021 - 07.2021
- Guided guests in locating products that met specific needs, enhancing customer satisfaction.
- Trained new employees on company policies and customer service standards, ensuring consistent service quality.
- Managed inventory by restocking shelves and conducting regular counts to maintain product availability.
Education
Master of Science - Nursing
University of Nevada
Las Vegas08-2024
Bachelor of Healthcare Administration -
University of Nevada
Las Vegas12-2022
Skills
- Medication management
- Patient advocacy
- Adaptability
- Professionalism
- Teamwork and collaboration
- Problem solving
- Pre-and Post-operative care
- Patient assessment
- Patient education
- Medical terminology
- Critical thinking
- Time management
- Collaborative teamwork
- Excellent communication
- Compassionate care
Licensures And Certifications
- Registered Nurse, Nevada, 882851, Active
- Basic Life Support (BLS) Certified, American Heart Association, Active
- Mental Health First Aid USA, National Council for Mental Wellbeing, Active
- Crisis Prevention Institute (CPI), Active
Timeline
Registered Nurse - Medical-Surgical Unit
Summerlin Hospital
12.2024 - Current
Front Desk Agent
The Cosmopolitan
08.2021 - 09.2023
Customer Service Associate
Welcome To Las Vegas
02.2021 - 07.2021
Master of Science - Nursing
University of Nevada
Bachelor of Healthcare Administration -
University of Nevada