Keilah Yisrael
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
11.2024 - Current
- Delivered over 400 mail/packages to customers on a prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Assistant Operations Manager
Transdev/ Vectour
02.2024 - 11.2024
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Taught a group of 15 - 20 employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
Parts Clerk
FleetPride
07.2023 - 02.2024
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Delivered merchandise to business locations for use in heavy-duty truck repairs or direct sales.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service, and sales standards.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Helped to increase parts room metrics on the parts dashboard from 33% to 85% within a few months of position.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
School Bus Driver
Clayton County Transportation Dept.
09.2022 - 08.2023
- Maintained Georgia driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Complied with personal grooming and conduct guidelines and regulations to promote a high standard of professionalism.
- Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Transported over 25 passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to promote passenger safety.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Assistant Manager
NAPA Auto Parts - Genuine Parts
02.2021 - 06.2023
- Answered inquiries, resolved problems, and finalized parts sales at the counter and by telephone.
- Received and stocked incoming merchandise, arranging items in the appropriate manner and correct locations.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Received, examined, and reshelved returned parts.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Worked with shop foreman to better coordinate appropriate parts and tools for Clayton County's mechanics and 300+ bus fleet.
Education
Bachelor of Science - Hospitality Administration And Management
Georgia State University
Atlanta, GA12.2018
Associate of Science - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GA12.2015
Skills
- Stock/Project/Team management
- POS systems operations
- Invoice processing
- Inventory auditing
- Reviewing deliveries/parts
- Customer/Vendor relations
- Coordinating paperwork
- Complaint handling
- Revenue generation
- Delivery order fulfillment
- Postal regulations
- Safe driving
Timeline
Rural Mail Carrier Associate
USPS
11.2024 - Current
Assistant Operations Manager
Transdev/ Vectour
02.2024 - 11.2024
Parts Clerk
FleetPride
07.2023 - 02.2024
School Bus Driver
Clayton County Transportation Dept.
09.2022 - 08.2023
Assistant Manager
NAPA Auto Parts - Genuine Parts
02.2021 - 06.2023
Bachelor of Science - Hospitality Administration And Management
Georgia State University
Associate of Science - Business Administration And Management
Atlanta Metropolitan State College
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