Keila M. Scott
Chicago,IL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events.
Overview
12
12
years of professional experience
Work History
Lead Cafe/Special Events Supervisor
The Robey Chicago
04.2019 - Current
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Boosted team performance by developing customer service training materials and conducting service training.
- Monitored workflow to improve employee time management and increase productivity.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Interviewed clients to understand event scopes of work and establish budgets.
- Developed post-event reports to determine effectiveness of each event.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
Manager /Ambassador of Special Events
Wow Bao
06.2014 - 08.2018
- Supervised/Managed all four locations across the Chicago-land area
- Managed 25+ staff on daily basis
- Hired, trained and supervised volunteers and support staff required for events.
- Supervised staff during events and maintained efficient performance.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supervised staff during events and maintained efficient performance.
- Maximize weekly revenue for store by marketing and upping catering sales
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Lead Hostess/Server
The Wit Rooftop
06.2015 - 01.2017
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintaining of host book including schedules, reservations and duties
- Trained servers on order management, food service quality and how to build rapport with guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Assistant General Manager
King Café Gourmet & Go
05.2011 - 04.2014
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Collaborated with other departments to establish productive and timely completion of projects.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Lane Technical College Preparatory High School
Chicago, ILBachelor of Fine Arts - Dance/ Hospitality Management
Colombia College
Basset Certification/ Illinois Liquor Control License - undefined
ABC Bartending School
ServSafe Food Protection Manager Certification - undefined
Illinois Restaurant Association
Skills
- Customer Satisfaction
- Vendor Negotiations
- Monitoring Events Planning Trends
- Sales and Marketing Strategy
- Training and Development
- Employee Recruitment Expertise
- Safe Food Handling Practices
- Teamwork and Collaboration
- Inventory Control
- Anticipating Problems
Timeline
Lead Cafe/Special Events Supervisor
The Robey Chicago
04.2019 - Current
Lead Hostess/Server
The Wit Rooftop
06.2015 - 01.2017
Manager /Ambassador of Special Events
Wow Bao
06.2014 - 08.2018
Assistant General Manager
King Café Gourmet & Go
05.2011 - 04.2014
High School Diploma -
Lane Technical College Preparatory High School
Bachelor of Fine Arts - Dance/ Hospitality Management
Colombia College
Basset Certification/ Illinois Liquor Control License - undefined
ABC Bartending School
ServSafe Food Protection Manager Certification - undefined
Illinois Restaurant Association
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