My name is Keilani Elizabeth Barcarse. I am seeking a position in which I am given the opportunity to develop new practical skills in the workplace as well as advance my career. I put forth my best effort in maximizing such opportunities by proving to be a flexible worker capable of learning quickly and performing under the pressures of a quickly moving environment. Additionally, I acknowledge room for potential improvement and am eager to grow my skill set in order to become the most valuable employee I can be in any work setting.
Work History
LR Group Catering Events
LR
01.2022 - 03.2022
Prepared for events by setting up the bar, stocking supplies, and arranging tables.
Responded to guest questions and requests with friendly and knowledgeable service.
Set and reset tables to support serving staff.
Provided friendly, courteous service to create memorable moments for guests.
Delivered catered food and supplies to facility for on-time set-up.
Customer Service Assistant
Sea World San Diego
500 Sea World Dr., San Diego, CA 92109
06.2021 - 08.2021
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Described product highlights and benefits to help guide purchasing decisions.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
Delivered prompt service to prioritize customer needs.
Investigated and resolved customer inquiries and complaints quickly.
Maintained clean and orderly areas by mopping floors, emptying trash cans, and wiping down surfaces.
Communicated professionally with colleagues, freelancers, and clients.
Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
IHigh Virtual Academy
3939 Conde St, San Diego, CA 92110
01.2023
Skills
Data Entry and Maintenance
Customer Retention Strategies
Calm and Professional Under Pressure
Understanding Customer Needs
Order and Refund Processing
Operating Telephones
Information Updates
Efficient and Detail-Oriented
Responding to Difficult Customers
Issue and Complaint Resolution
Event Management
Production Standards
Customer Service Excellence
Client Satisfaction
Timeline
LR Group Catering Events
LR
01.2022 - 03.2022
Customer Service Assistant
Sea World San Diego
06.2021 - 08.2021
High School Diploma -
IHigh Virtual Academy
References
Mr. Antonio Friscia LR Group – Restaurant Culinary Consultant Concept/Operations. (858) 663-6595
References
Mr. Antonio Friscia LR Group – Restaurant Culinary Consultant Concept/Operations. (858) 663-6595
Catering/Special Events Manager at Los Angeles Memorial Coliseum & Sports ArenaCatering/Special Events Manager at Los Angeles Memorial Coliseum & Sports Arena
