Summary
Work History
Education
Skills
Timeline
References
References
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Keilani Barcarse

San Diego,California

Summary

My name is Keilani Elizabeth Barcarse. I am seeking a position in which I am given the opportunity to develop new practical skills in the workplace as well as advance my career. I put forth my best effort in maximizing such opportunities by proving to be a flexible worker capable of learning quickly and performing under the pressures of a quickly moving environment. Additionally, I acknowledge room for potential improvement and am eager to grow my skill set in order to become the most valuable employee I can be in any work setting.

Work History

LR Group Catering Events

LR
01.2022 - 03.2022
  • Prepared for events by setting up the bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Set and reset tables to support serving staff.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.

Customer Service Assistant

Sea World San Diego
06.2021 - 08.2021
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly areas by mopping floors, emptying trash cans, and wiping down surfaces.
  • Communicated professionally with colleagues, freelancers, and clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

IHigh Virtual Academy
3939 Conde St, San Diego, CA 92110
01.2023

Skills

  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Order and Refund Processing
  • Operating Telephones
  • Information Updates
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Event Management
  • Production Standards
  • Customer Service Excellence
  • Client Satisfaction

Timeline

LR Group Catering Events

LR
01.2022 - 03.2022

Customer Service Assistant

Sea World San Diego
06.2021 - 08.2021

High School Diploma -

IHigh Virtual Academy

References

 Mr. Antonio Friscia LR Group – Restaurant Culinary Consultant Concept/Operations. (858) 663-6595 

References

 Mr. Antonio Friscia LR Group – Restaurant Culinary Consultant Concept/Operations. (858) 663-6595 

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Keilani Barcarse