Keilani Bowers
Tulsa,OK
Summary
Experienced Dental Insurance Coordinator offering 26 year background to growing dental practice. Expertise in insurance accounts receivable, patient account management and billing issue resolution. Exceptional customer service skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Financial Coordinator/Marketing Coordinator
Emerson Orthodontics
Broken Arrow, OK
05.2023 - 03.2024
- Responsible for all financial transactions with responsible parties.
- Accurately calculated refunds, premiums and adjustments.
- Collaborated with fellow team members to manage large volume of claims.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Prepared and presented contracts to responsible parties.
- Maintained and reconciled past due account ledgers.
- Discussed financial arrangements with responsible parties.
- Posted payments to appropriate ledgers.
- Prepared and oversaw all accounts sent to 3rd party collections.
- Prepared and executed marketing projects.
- Prepared monthly marketing reports.
- Maintained successful referral relationships with outside offices.
- Successfully implemented a in office marketing plan.
- Provided leadership by making improvements to work processes and helping to train others.
Insurance Coordinator
Dr. Daniel Cannon
Tulsa, OK
07.2017 - 05.2023
- Validated insurance and advised patients of benefits and coverage.
- Collaborated with fellow team members to manage large volume of claims.
- Precisely calculated refunds, premiums and adjustments.
- Submitted claims to insurance companies and clearinghouses.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained positive working relationship with fellow staff and management.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
Surgical Assistant/Patient Coordinator/Marketing Leader
Dr. Lloyd Hudson
Tulsa, OK
10.2006 - 07.2017
- Monitored patients and documented progress, medications administered and therapies.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home
- Communicated with professionalism and compassion when interacting with surgical team and patients.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Brainstormed and coordinated marketing projects for referral offices
Clinical Assistant
Dr. Michael Hosier
Tulsa, OK
04.2004 - 10.2006
- Prepared and polished patients' teeth before having braces installed.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Established clean, sterile and welcoming environment for patients.
- Kept track of treatment information in patient records.
Clinical Assistant
Cooper and Chockley Orthodontics
Tulsa, OK
04.2001 - 04.2004
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Educated patients on treatment procedures and post-procedure home care.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Lab Technician/Clinical Assistant
Dr. Vince Kelly
Tulsa, OK
12.1997 - 04.2001
- Modeled patient mouth to produce accurate fits by using dental impression plaster and molds
- Cleaned and calibrated laboratory equipment.
- Understood and followed oral and written directions
- Effectively constructed retainers
- Assisted dentist with completing procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Education
Charles Page High School
Sand Springs, OK05.1996
Skills
- Information Verification
- Dental Insurance Experience
- Insurance Claims Processing
- Organizing and Prioritizing Work
- Critical Thinking
Certification
- ACLS Certified
- CPR Certified
Timeline
Financial Coordinator/Marketing Coordinator
Emerson Orthodontics
05.2023 - 03.2024
Insurance Coordinator
Dr. Daniel Cannon
07.2017 - 05.2023
Surgical Assistant/Patient Coordinator/Marketing Leader
Dr. Lloyd Hudson
10.2006 - 07.2017
Clinical Assistant
Dr. Michael Hosier
04.2004 - 10.2006
Clinical Assistant
Cooper and Chockley Orthodontics
04.2001 - 04.2004
Lab Technician/Clinical Assistant
Dr. Vince Kelly
12.1997 - 04.2001
Charles Page High School
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