Keilani Ramirez
Union City
Summary
Adaptable leader with experience in restaurant service, studio operations, and music instruction. Known for teamwork, efficient scheduling, consistency, and clear communication, with a record of improving customer satisfaction and supporting smooth daily operations.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Assistant General Manager/Music Instructor/Studio Coordinator
School of Rock Hoboken
Hoboken, NJ
06.2023 - Current
- Supported enrollment, retention, and customer service through clear communication with families and prospective students.
- Monitored billing, payments, and account accuracy using point-of-sale and administrative systems.
- Resolved parent and student concerns promptly, maintaining positive experience and strong studio relationships.
- Trained front-desk staff on service standards, scheduling procedures, and operational workflows.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Server/Bartender/Training Specialist
Red Robin
Secaucus, NJ
11.2022 - 06.2023
- Greeted guests promptly, guided menu selections, and delivered attentive table service.
- Mixed alcoholic and nonalcoholic beverages while following recipe and safety standards.
- Entered orders accurately into POS system and coordinated timely food delivery.
- Processed cash and card transactions, balancing receipts and closing checks accurately.
- Assisted teammates during peak periods by organizing sections and keeping service flow consistent.
Server/Hostess
IHOP
Union City, NJ
04.2021 - 11.2022
- Greeted guests promptly and managed seating flow to maintain efficient dining room operations.
- Coordinated waitlists and table rotations to minimize delays during peak service periods.
- Took accurate food and beverage orders using POS systems and communicated requests to kitchen staff.
- Delivered meals and beverages while confirming order accuracy and guest satisfaction.
Education
High School Diploma -
Union City High School
Union City, NJSkills
- Music instruction
- Operations management
- Customer service
- Curriculum development
- Conflict resolution
- Employee scheduling
- Staff development
- Training programs
- Teamwork and collaboration
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Assistant General Manager/Music Instructor/Studio Coordinator
School of Rock Hoboken
06.2023 - Current
Server/Bartender/Training Specialist
Red Robin
11.2022 - 06.2023
Server/Hostess
IHOP
04.2021 - 11.2022
High School Diploma -
Union City High School