Keilani Rullan
Summary
Visitor services professional with proven track record of enhancing guest experiences and streamlining operations. Valued for strong team collaboration and adaptability in dynamic environments. Possesses excellent organizational skills and commitment to delivering high-quality service.
Overview
14
14
years of professional experience
Work History
Visitor Services Coordinator
Fort Bend History Association
02.2022 - Current
- Developed strong relationships with repeat visitors through personalized interactions that built loyalty over time.
- Analyzed visitor feedback surveys to identify trends in satisfaction levels, making recommendations for improvements based on findings.
- Maintained up-to-date knowledge of current exhibits, programs, and events to provide accurate information to guests at all times.
- Maintained accurate visitor records, ensuring proper documentation and data management for future analysis.
- Enhanced visitor experience by providing exceptional customer service and addressing inquiries promptly.
- Enhanced customer service based on feedback from guests.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Oversaw daily financial transactions, including cash handling procedures, ensuring accuracy and compliance with company policies.
- Maintained accurate records of all inventory levels through routine audits, allowing for timely replenishment orders as needed.
FC Associate
Amazon
10.2020 - 11.2021
- Build and wrap pallets, moved pallets to and from trucks around warehouse to stay on top of demanding schedules
- Coordinated efficient organization, palletizing and transportation of completed packages
- Safely and securely loaded items to prevent damage during transport
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Bookstore Operations Associate
Texas State Technical College
08.2017 - 10.2020
- Performs problem-solving for customers and faculty including assisting in locating textbooks or supplies not on-site
- Performs activities in preparation for closing the store including counting cash register tills and preparing deposits, printing reports reflecting daily sales, investigating and reconciling discrepancies and placing cash drawer into safe and securing doors
- Performs customer service activities such as retrieval of student financial aid information, assisting customers and or students in the purchase of books, computer software and hardware, calculators and/ or supplies, and returns or refunds merchandise necessary
- Gathered, organized and input information into digital database
- Submitted quote requests to suppliers to determine best rates for organization
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Performed wide-ranging administrative, financial and service-related functions.
Customer Service Associate
Walgreens
02.2017 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused to addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Unloaded trucks during delivery days and restocked merchandise on the sales floor
- Maintained clean personal appearance and wore uniforms per company policy
- Restocked products and rotated items according to standard procedures
Product Consultant
Sephora inside JCPenney
11.2016 - 01.2017
- Assisted customers with product needs and introduced new store offerings with the latest styles and trends
- Demonstrated products to help customers try out offerings before making purchases
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained visually appealing and effective displays for the entire store
Sales Associate
Navy Exchange
10.2013 - 08.2016
- Engaged with customers to effectively build rapport and lasting relationships
- Ensured that assigned areas are fully stocked and merchandise is nearly arranged
- Performed all types of cash register transactions (cash, check, gift certificates, returns, etc.)
- Unpacks, stages, and moves merchandise as assigned
- Assists in creating store displays and perform in periodic inventories
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Sales Associate
Ross Dress for Less
08.2012 - 10.2013
- Perform store recovery and cleaning tasks to ensure a neat, clean, and organized store
- Performed in various store functions to fitting room, fine jewelry, customer service, cashiering, and etc
Makeup Artist
Self-employed
10.2010 - 06.2013
- Provided my knowledge of the products for clients' needs
- Established good customer relationships through outstanding service and attention
- Provided makeup services to a diverse clientele base
- Communicated with clients to accommodate different preferences and styles
Education
BACHELOR OF SCIENCE - NUTRITION
PURDUE GLOBAL UNIVERSITY
INDIANAPOLIS, INMAKEUP ARTISTRY AND COSMETOLOGY CERTIFICATION -
BELLUS ACADEMY
NATIONAL CITY, CA05.2012
HIGH SCHOOL DIPLOMA -
MONTGOMERY SENIOR HIGH
SAN DIEGO, CA06.2007
Skills
- Customer Complaint Resolution
- Computer software skill
- Product selection
- Teamwork and collaboration
- Data entry proficiency
- Customer service expertise
- Adaptability and flexibility
- Self motivation
- Office administration
- Clerical support
Timeline
Visitor Services Coordinator
Fort Bend History Association
02.2022 - Current
FC Associate
Amazon
10.2020 - 11.2021
Bookstore Operations Associate
Texas State Technical College
08.2017 - 10.2020
Customer Service Associate
Walgreens
02.2017 - 07.2017
Product Consultant
Sephora inside JCPenney
11.2016 - 01.2017
Sales Associate
Navy Exchange
10.2013 - 08.2016
Sales Associate
Ross Dress for Less
08.2012 - 10.2013
Makeup Artist
Self-employed
10.2010 - 06.2013
MAKEUP ARTISTRY AND COSMETOLOGY CERTIFICATION -
BELLUS ACADEMY
HIGH SCHOOL DIPLOMA -
MONTGOMERY SENIOR HIGH
BACHELOR OF SCIENCE - NUTRITION
PURDUE GLOBAL UNIVERSITY
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