Keilani Yard

Greeting clients, Doing a consultation on the wax service they would like to get done. Making them comfortable during the wax service being provided.

• Educated clients on aftercare techniques to enhance skin health and prolong results of waxing treatments.
• Developed strong client relationships through effective communication skills and empathetic listening during consultations.
• Maintained cleanliness and organization of workstations, adhering to strict sanitation protocols and safety standards.
• Delivered exceptional waxing services, ensuring client comfort and satisfaction throughout procedures.
• Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.

Shift Lead / Hair Stylist

• Supervised daily operations to ensure high-quality customer service and team performance.
• Filing operation reports including statistics, clientele status, and product retention while managing a large staff
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Addressing employee/client concerns and applying that feedback to the company.
• Coordinated shift schedules to optimize staffing levels during peak hours, enhancing operational flow.
• Documenting write ups, unprofessional behavior.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Providing Team morale to maintain a positive work environment.
• Scheduling staff meetings to go over sales, new products coming out.
• Training New Bartenders(front desk) and Stylists on their responsibilities and expectations on the day to day at DryBar.
• Conducting Interviews for new bartenders and hair stylists.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Enforced company policies and regulations with employees.

• Hair Stylist (Independent Contractor):
• Worked with clientele and stylists to help them understand products/keeping them up to date with the “must haves” in beauty - instructing individuals how to maintain plus take care of their hair.
• Styled clients for various occasions, enhancing personal image and confidence.
• Utilized advanced techniques in hair styling, ensuring client satisfaction and loyalty.
• Developed personalized style plans based on individual client needs and preferences.
• Analyzed client feedback to refine services and improve overall quality of offerings.
• Established strong relationships with clients through exceptional service and follow-up care.
• Network with clients which led to traveling to events, homes, and etc.
• Prioritizes personal clients; provides excellent customer service at homes, various practices and hotels.
• Reach out to clients by creating a schedule that works which allows room for networking.

• Overseen multiple staff and shop operations such as payroll/scheduling while maintaining the cleanliness of the establishment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Checked reservations in and out while greeting clients and their pets for various appointments whether it be grooming, check-ups, or animal daycare also provided transportation for animals who needed it.
• Developed strong working relationships with staff, fostering a positive work environment.
• Focused on communication with staff/clients and maintained relationships.
• Scheduling Free Puppy class to new fur parents. To introduce and give them knowledge regarding the benefits of putting their puppy in puppy daycare.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Conducting Interviews for new employees.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Coordinated training programs for new hires, ensuring adherence to company standards and procedures.