Karen McDonald

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored credit card records and reducing discrepancies.
• Completed regular reporting
• Offered hands-on assistance to customers, assessing needs, andmaintaining current knowledge of consumer preferences.
• Helped with delegating assignments to meet coverage and servicedemands.
• Handled customer inquiries and suggestions courteously andprofessionally.
• Actively listened to customers, handled concerns quickly andescalated major issues to supervisor.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems toresolve product or service complaints.
• Participated in team meetings and training sessions to stay informedabout product updates and changes.
• Investigated and resolved customer inquiries and complaints quickly.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Built strong relationships with clients to deliver emotional support and companionship.
• Displayed absolute discretion at handling confidential information.
• Entrusted to handle confidential and sensitive situations in

professional matter.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins toassess food and beverage needs.
• Provided recommendations on menu items and upsold food anddrinks to increase sales.
• Carried out complete opening, closing and shift change duties tokeep restaurant working efficiently and teams ready to meet customer needs.