Keilei Houston
Pontiac,MI
Summary
Experienced Insurance Verification Specialist with 18 years of expertise in obtaining eligibility information and ensuring accurate insurance coverage for patient surgeries. Skilled in managing financial reports and improving revenue cycle processes. Seeking a role to utilize skills and knowledge in contributing to the success of a healthcare organization.
Overview
25
25
years of professional experience
Work History
Insurance Verification Specialist
True Gynecology
04.2023 - Current
- Conduct thorough verification of patient insurance benefits and eligibility, ensuring accurate coverage information is obtained prior to appointments
- Serve as a primary contact for resolving patient inquiries related to insurance, effectively coordinating with healthcare providers and insurance carriers
- Manage financial documentation by generating monthly statements and addressing delinquent claims to maintain accurate account status and improve revenue cycle processes
Senior Patients Access Representative
Conifer Health Solutions
10.2014 - 03.2021
- Delivered exceptional customer service by courteously greeting patients, completing timely patient registration, and meticulously explaining legal forms, while ensuring adherence to financial and cash control policies; effectively educated patients on financial liabilities and collected payments, conducted insurance verifications, obtained necessary authorizations, and facilitated post-discharge scheduling, contributing to seamless patient care coordination
Senior Patient Access Rep (Contract)
Henry Ford Hospital
10.2013 - 10.2014
- Expertly managed front-end operations, streamlining patient registration, insurance processing, and financial coordination to enhance practice efficiency and client satisfaction
Senior medical Receptionist/Biller
Associated Dermatologist of West Bloomfield
05.2000 - 10.2010
- Managed front-end operations by coordinating patient scheduling, insurance verification, and financial processes, while maintaining equilibrium between practice growth and patient satisfaction
Education
Bachelor of Arts - Healthcare Administration & Management
University of Phoenix
Associate of Science - Health
Oakland Community College
Auburn Hills, MISkills
- Good Organizational Skills
- Ability to Multi-Task
- Ability to Analyze Reports and Data
- Ability to Operate Basic Office Equipment
- Answer Multi-Line Telephones
- Strong Computer Background
- Knowledge and Skilled in Working With Computerized Billing System
- EMR Systems
- Follow All HIPAA Guidelines and Regulations
- Knowledge of Medical Terminology
- Experience in Healthcare and Insurance Environment
- Data-Entry
- Written Communication Skills
- Verbal Communication Skills
- Research
- Verification
- Communication
- Financial Reporting
- Problem Solving
Timeline
Insurance Verification Specialist
True Gynecology
04.2023 - Current
Senior Patients Access Representative
Conifer Health Solutions
10.2014 - 03.2021
Senior Patient Access Rep (Contract)
Henry Ford Hospital
10.2013 - 10.2014
Senior medical Receptionist/Biller
Associated Dermatologist of West Bloomfield
05.2000 - 10.2010
Bachelor of Arts - Healthcare Administration & Management
University of Phoenix
Associate of Science - Health
Oakland Community College
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