Keilon McCullar
Plano,TX
Summary
Enthusiastic Human Resource professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what makes an HR team work and be successful.
Overview
15
15
years of professional experience
Work History
COMMUNICATIONS SPECIALIST
ERICKSON LIVING
05.2018 - Current
- Overnight Front desk concierge/ dispatcher
- Oversee multiple Security and Emergency Services (SES) systems from a central location, dispatch emergency and routine calls for service to the EMS and security team, answer all questions from residents and customers regarding SES procedures
- Monitor the Fireworks fire alarm system and the E-Call resident alarm system, monitor CCTV system, update and active the Swift Reach emergency message system, program resident alarm pendants and pull cords
- Receive, process, and file requests for work orders and billing, track and log all pertinent information during the shift and initiate the first level of the incident report
- Update and maintain all SES databases and other clerical duties for the SES department.
- Increased social media engagement through the creation of compelling content and consistent posting schedules.
HUMAN RESOURCES REPRESENTATIVE I
HCSC (BLUE CROSS BLUE SHIELD)
08.2018 - 04.2020
- Input personal data changes, health & life insurance benefits, as well as payroll changes/transactions in HRIS system
- Oversee the on-boarding/off boarding I-9 process for newly hired employees, initiate new hire onboarding checklists, and monitor completion in E-Verify system
- Verification processing such as child support, employment verifications, nursing verifications, as well as salary verifications
- Streamline complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
- Instruct senior leaders on appropriate employee corrective action steps
- Maintain E-files for all employee relations documentations including investigations, terminations, and PIPs
- Provide ad-hoc reports; testing system upgrades and documenting workflows in PeopleSoft
- Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction
- Acted as a liaison between organization and Corporate HR, Payroll, Benefits, and Risk Management
- Provided relevant and effective consulting services to venue-based leadership regarding employee work place complaints matters
- Confer with associates to provide guidance and/or consultation
- Familiar with applicant tracking systems such as Workday, SalesForce, and People Soft.
FMLA ASSOCIATE
CIGNA
02.2017 - 08.2018
- Served as the subject matter expert for FMLA leaves
- Interprets and administers leave programs and policies in accordance with the applicable federal and state employment laws for FMLA, ADA, USERRA etc
- Independently approve or deny leave cases based on relevant medical information
- Manages all aspects of leave claims to include tracking hours based on each individual companies policy
- Created leaves through appropriate database systems to ensure accuracy of leave set up
- Performs exemplary customer service and assistance to employees and employers while resolving complex issues.
MAILROOM CLERK
RICOH (CIGNA)
03.2014 - 02.2018
- Operated MS Office and Email Systems
- Ensured the accurate processing of incoming and outgoing mail and packages
- Distributed office supplies, fax transmissions and mail to company personnel and/ or designated drop-off points as required
- Prepared and operated the offset printing press for maximum efficiency and production
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Assisted with receptionist duties, file organization and research and development.
CUSTOMER SERVICE LEAD
STAPLES, INC.
12.2008 - 03.2014
- Established the accurate processing of orders, monitor copy and print center operations, responded and resolved customer requests and concerns
- Provided peer coaching and training on selling skills and equipment operations
- Coached behaviors that result in great customer service and achieved results
- Supported upper management by assuming operational responsibilities
- Monitored all cash flows, shortages, overages, banking and change order placing
- Managed all paperwork related to cashiers and money related activities
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Education
HIGH SCHOOL DIPLOMA -
EVOLUTION ACADEMY
Richardson, TX05.2008
Skills
- Strong analytical abilities
- Self-motivated / teamwork and collaboration
- Decision making skills / clear and concise verbal and written communication with all levels within the organization
- Training and development / project management
- Perform in a fast-paced environment, handled multiple tasks and function as an integral part of a team
- Strong time management and organizational skills, along with capacity for attention to detail
- Exercise a high degree of discretion and confidentiality in carrying out duties
Timeline
HUMAN RESOURCES REPRESENTATIVE I
HCSC (BLUE CROSS BLUE SHIELD)
08.2018 - 04.2020
COMMUNICATIONS SPECIALIST
ERICKSON LIVING
05.2018 - Current
FMLA ASSOCIATE
CIGNA
02.2017 - 08.2018
MAILROOM CLERK
RICOH (CIGNA)
03.2014 - 02.2018
CUSTOMER SERVICE LEAD
STAPLES, INC.
12.2008 - 03.2014
HIGH SCHOOL DIPLOMA -
EVOLUTION ACADEMY
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