Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Keilon Rogers

Oakland,CA

Summary

Well-traveled Bus Operator with a proven track record of safely and efficiently transporting passengers around the city. Extensive knowledge of street layouts and traffic regulations. An operative professional with a solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Proficient and hardworking, knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Current California Class-B license with clean driving record. Stays calm and composed in difficult situations while going the extra mile to satisfy customers.

Overview

22
22
years of professional experience

Work History

Transit Bus Operator

AC Transit
12.2015 - Current
  • Successfully operate public transit buses to transport passengers to various locations along assigned routes.
  • Complete regular inspections and maintenance actions for mechanical issues before departure and basic equipment repairs to keep equipment operating at peak levels.
  • Report delays, accidents, or other traffic and transportation situations to centralized dispatch while following predetermined routes to consistently meet targets and maintain schedules.
  • Operate with safety and skill, avoiding accidents and delays.
  • Accept and process fares and offer schedule and route information.
  • Maintain a clean and neat shuttle for passenger comfort.
  • Provide information about routes, destinations, and timelines to passengers and citizens.
  • Follow company policies and procedures and maintain compliance with standards.
  • Greet customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Develop and maintain positive relationships with passengers and other drivers.
  • Aide passengers with disabilities and varied needs of mobility, including the strapping and bracing technique to prevent damage to mobility aides and safety hazards enroute.
  • Comply with traffic regulations to operate vehicles in a safe and courteous manner.
  • Adhere to safety regulations to verify the well-being of passengers and fellow drivers.
  • Participate in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Follow all relevant schedules for routes and arrivals.

Customer Service Representative

ATT&T
09.2001 - 11.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

High School Diploma -

Oakland Technical High School
Oakland, CA
06.2000

Skills

  • Conflict resolution
  • Vehicle inspection
  • Inclement weather driving
  • Mechanical knowledge

REFERENCES

PROFESSIONAL

Tonda Alexander - Direct Supervisor AT&T 510-325-1254

Eloice Ray - Direct Supervisor AT&T 510-367-2026

Kalem Voss - Direct Supervisor AT&T 510-501-0177

PERSONAL

Lashonda 510-472-4073

Elizabeth Feamster 510-688-1257

Edward Rogers 707-624-0670

Timeline

Transit Bus Operator

AC Transit
12.2015 - Current

Customer Service Representative

ATT&T
09.2001 - 11.2015

High School Diploma -

Oakland Technical High School

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Keilon Rogers