Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Keily Pena

Miami,FL

Summary

Dependable and friendly individual with positive attitude and excellent teamwork skills. Possesses strong understanding of customer service principles and basic food handling techniques. Dedicated to contributing to smooth and efficient operation that enhances customer satisfaction. Diligent Dunkin Donuts with solid background as Crew Team Member. Proven ability to handle operational tasks efficiently and contribute to productive work environment. Demonstrated teamwork and adaptability in fast-paced settings. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Crew Team Member

Dunkin' Donuts
11.2023 - 10.2024
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

Education

Associate of Science - Nursing

Miami Dade College
Miami, FL
06-2026

Skills

  • Customer Engagement
  • Cash Handling
  • Food handling
  • Cooking
  • Cleaning and sanitation
  • Beverage Preparation
  • Menu Memorization
  • Product Promotion
  • Store Opening and Closing
  • Inventory Restocking
  • Interactive communication skills
  • Time Management

Additional Information

I am available on Tuesdays, Thursdays, Saturdays, and Sundays at any time.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Crew Team Member

Dunkin' Donuts
11.2023 - 10.2024

Associate of Science - Nursing

Miami Dade College
Keily Pena