Keily Villalta Cruz
Las Vegas
Summary
Detail-oriented employee with a strong focus on customer satisfaction
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Brand Representative
Hollister
10.2025 - Current
- Recommended and located merchandise tailored to guest needs, enhancing customer satisfaction.
- Maintained visual standards and organized displays to optimize product presentation and accessibility.
- Processed transactions accurately at the cash register.
- Responded promptly to shifting priorities to maintain service quality while ensuring consistent high service levels for guests.
Barista
Dunkin Donuts
05.2025 - 09.2025
- Collaborated with team members to enhance workflow during peak hours for improved service speed.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Prepared and served high-quality beverages in a fast-paced environment.
- Operated coffee machines and equipment, ensuring proper maintenance and cleanliness.
Education
High School Diploma -
Las Vegas Academy of The Performing Art
Las Vegas, NV05-2026
Skills
- Adaptability
- Attention to detail
- Brand building
- Effective communicator
- Goal-oriented
- Brand awareness
Certification
Food Handler Card, SNHD, 2025-2028
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Brand Representative
Hollister
10.2025 - Current
Barista
Dunkin Donuts
05.2025 - 09.2025
High School Diploma -
Las Vegas Academy of The Performing Art