Keily Watkins
Waynesville,NC
Summary
Creative UX Designer with 8 years developing innovative, approachable user experience frameworks for sales, business, and security products. Skilled at diverging from UX norms without alienating users. Ceaselessly focused on user-centric design decisions. Accomplished at creating wholly new frameworks that feel completely familiar to ease user adoption.
Overview
10
10
years of professional experience
Work History
UX Designer II
Amazon Web Services
10.2022 - 10.2023
- Led the design track for the implementation of cash incentives, creating a brand new feature set to handle multi-million dollar accounts.
- Collaborated with cross-functional teams to create a cohesive, user-centric product vision for an AWS Investments tool, connecting B2B customers with programs and incentives to better facilitate their sales and business processes.
- Engaged with product managers and stakeholders to reduce manual process effort.
- Designed prototypes to facilitate ease of use for enterprise sales personas.
Data Custodian UX Design Specialist
SAP
01.2022 - 10.2022
- Lead designer of SAP's Global Cloud Services Data Custodian team, focusing on research and prototypes of data protection products for customers to increase their security efforts.
- Collaborated with product owners to produce and validate UI requirements, creating functionality to increase awareness between companies and their cloud providers.
- Simplified security big data frameworks within a unified user interface.
Lead UX Designer
SAP Concur
01.2018 - 01.2022
- Streamlined the online shopping process for increased customer satisfaction and repeat business, leading the design strategy for Concur's first eCommerce site for new-to-market and add-on services.
- Developed responsive designs to ensure optimal performance on various devices and platforms.
- Managed usability metrics, high-fidelity mockups, prototypes, testing, and research for responsive UI, deeply understanding enterprise sales applications.
- Collaborated with engineers and stakeholders to write user stories and release ongoing features.
- Participated as a Design Thinking mentor for the SAP Innovation Challenge, assisting technological learning as teams build new prototypes.
UX Designer & UI Developer
SAP
09.2016 - 01.2018
- Spear-pointed design and research for SAP's CRM and seller pricing tool, in which the team increased sales funnel (lead to cash) time-savings by 35% for Account Executives.
- Team member to launch two full-implementation cycles for enterprise applications, creating prototypes, conducting user interviews, and improving sales processes.
- Led the design of a collaboration project between SAP and acquired company Concur, streamlining product vision across systems.
Data Analyst & Information Architect
Bank Of America
01.2015 - 12.2015
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis, developing security dashboards for stakeholders to better visualize pipeline activity.
- As part of a security data warehouse project, I drove investigation of 100+ data pipelines, increasing security measures and recording source of origin to help lay foundational groundwork to implement an Informatica solution.
Problem Manager & Product Owner
Delhaize America
01.2014 - 08.2014
- Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives, creating dashboards for IT leadership, resulting in a 15% increase in technical issues solved.
- Enhanced team productivity by providing comprehensive training on problem management tools and methodologies.
- Streamlined communication between various departments, resulting in faster issue resolution and improved customer satisfaction.
- Served as the Product Owner for the Problem Management track of a ServiceNow implementation, creating product features for 2 data centers, 1200+ stores, and 3 corporate locations.
Education
Master of Science - Information Communication & Technology
University of Denver
Denver, COBachelor of Arts - Anthropology
North Carolina State University
Raleigh, NCSkills
- Product Usability Assessment
- Adobe Creative Suite
- Use Case Study Generation
- User Research
- Usability Testing
- User Personas
- Visual Design
- Agile Methodology
Timeline
UX Designer II
Amazon Web Services
10.2022 - 10.2023
Data Custodian UX Design Specialist
SAP
01.2022 - 10.2022
Lead UX Designer
SAP Concur
01.2018 - 01.2022
UX Designer & UI Developer
SAP
09.2016 - 01.2018
Data Analyst & Information Architect
Bank Of America
01.2015 - 12.2015
Problem Manager & Product Owner
Delhaize America
01.2014 - 08.2014
Master of Science - Information Communication & Technology
University of Denver
Bachelor of Arts - Anthropology
North Carolina State University
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