KeilyAuni Merkley
1965 South 1000 West Syracuse ,UT
Summary
Dynamic Retail Store Manager with a proven track record at Bliss Dresses Layton, excelling in inventory management and customer service. Skilled in financial analysis and employee training, I implemented strategies that boosted customer satisfaction and loyalty, while effectively leading teams to achieve operational excellence. Passionate about creating engaging shopping experiences.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Bliss Dresses Layton
Layton, Utah
10.2024 - Current
- Organized merchandise displays according to seasonal promotions or special events.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored employee performance and provided feedback on a regular basis.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Developed and maintained store policies and procedures.
- Handled cash register transactions accurately while providing excellent customer service.
- Taking pictures on new inventory to showcase new arrivals on social media.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Organized new stock for floor placement.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Would order apparel for customers if we didn't have what they needed.
Secretary
Packard Performance
Clearfield, UT
10.2024 - 03.2025
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Updated contact lists on a regular basis; created new contacts as needed.
- Greeted visitors and directed to appropriate location or person.
- Managed inventory within my department using the appropriate computer software such as Shopify.
- Make sure orders got shipped in a timely manner. Would also assist associates in orders when falling behind.
- Customer complaints would be handled in the appropriate manner making sure that the customers were satisfied.
Locating Technician
ELM
Woods Cross, UT
04.2024 - 09.2024
- Identified and marked the location of existing utilities for excavation purposes.
- Maintained accurate records of survey locations and results in accordance with company policies.
- Performed ground surveys of underground utility infrastructure using various locating equipment.
- Utilized GPS technology to accurately map the location of underground utilities.
- Provided guidance on best practices for marking the location of underground utilities in a manner that is easily visible from above ground.
- Responded quickly to emergency situations involving damaged or exposed utility lines.
- Provided technical support regarding safe digging practices to field personnel and contractors.
- Adhered strictly to all applicable regulations concerning public safety when performing locating tasks.
Body Shop Technician
Elevated Truck and RV Repair
Ogden, utah
04.2023 - 03.2024
- Performed inspections and repairs on vehicles to ensure safety, reliability and performance standards were met.
- Reassembled all parts after repair work was completed ensuring that all nuts bolts were securely fastened.
- Filled dents with plastic filler or bondo-type materials, sanded surfaces to prepare them for painting.
- Cut out damaged sections of metal from vehicles using power cutting tools.
- Installed new parts such as bumpers, fenders and mirrors according to manufacturer's specifications.
- Applied sealer primer coats before painting the surface with enamel or lacquer topcoat finishes.
- Repaired minor body damage such as dents, scratches, rust spots and paint chips using a variety of tools.
- Monitored parts and materials storage area and maintained stock replenishment and organization.
- Organized and maintained work areas free of potential hazards.
- Documented repair processes and completed work orders.
- Conducted quality inspections on completed repairs.
- Followed safety procedures and used protective gear.
- Applied primer and paint to vehicles following repair.
- Managed inventory of body shop supplies and tools.
- Replaced damaged car fenders, grills and panels.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
Retail Sales Associate
Bliss Dresses South Towne
Sandy, UT
02.2018 - 05.2023
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Greeted customers upon entering the store and provided assistance.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Northridge High School
Layton, UT05-2023
Real Estate License
Arti Academics
OnlineSkills
- Inventory management
- Visual merchandising
- Customer service
- Conflict resolution
- Order processing
- Financial analysis
- Employee training
- Performance monitoring
- Quality assurance mindset
- Team leadership
- Strong multi-tasking
- Stock management
- Quality assurance
- Detail-oriented
Affiliations
- I love the outdoors but also enjoy the comfort of creativity at home.
- Being able to spend time with family is a highlight of my day, week, or months etc.
- I enjoy spending time on social media and seeing what's new/ in style, whether it's work related or for personal matters.
Timeline
Retail Store Manager
Bliss Dresses Layton
10.2024 - Current
Secretary
Packard Performance
10.2024 - 03.2025
Locating Technician
ELM
04.2024 - 09.2024
Body Shop Technician
Elevated Truck and RV Repair
04.2023 - 03.2024
Retail Sales Associate
Bliss Dresses South Towne
02.2018 - 05.2023
High School Diploma -
Northridge High School
Real Estate License
Arti Academics
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