Hi, I’m
Keilyn Reyes
Summary
Versatile and empathetic Mental Health Support Worker with a track record of reducing patient anxiety and enhancing well-being at St Elizabeth Hospital Medical Center. Excelled in problem-solving and safety assessments, alongside proficient documentation skills. Demonstrated adaptability across healthcare and customer service roles, ensuring high standards of care and service efficiency.
Overview
2
years of professional experience
Work History
St Elizabeth Hospital Medical Center
Mental Health Support Worker
03.2024 - Current
Job overview
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Documented client progress in confidential files.
Aramark
Cashier Assistant
10.2023 - Current
Job overview
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Operated cash register to record transactions accurately and efficiently.
MJR STAFFING
Wait Staff Member
10.2022 - Current
Job overview
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bunker Hill Community CollegeCharlestown, MA
Associate of Science from Criminal Justice
06-2026
University Overview
- [Number] GPA3.56
Boston Adult Techical Academy Boston, MA
High School Diploma
06-2024
University Overview
- Awarded [Act with integrity]
- Awarded [Academic excellence ]
Skills
- Safety and risk assessments
- Problem-solving abilities
- Adaptability
- Microsoft PowerPoint
- Documentation
- Follow-up skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Getting involved in local advocacy groups to promote positive change in the community.
- I enjoy helping others and giving back to the community.
Timeline
Mental Health Support Worker
St Elizabeth Hospital Medical Center
03.2024 - Current
Cashier Assistant
Aramark
10.2023 - Current
Wait Staff Member
MJR STAFFING
10.2022 - Current
Bunker Hill Community College
Associate of Science from Criminal Justice
Boston Adult Techical Academy
High School Diploma
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