Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keimanni Parks

Owings Mills,Maryland

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Known for analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Clinical Outreach Worker

University of Maryland’s Care Clinic
Baltimore, MD
03.2022 - Current
  • Responsible for childcare during clinic hours
  • Manages the referral/initial intake process
  • Helps connect clients to other resources
  • Completes basic needs assessment for clients
  • Manages outreach communication such as social media and letters or emails
  • Consult with community partners and referral sources
  • Attends/participates in multidisciplinary staff meetings
  • Gained exposure to therapeutic work with children who have been exposed to trauma or the criminal justice system

Guest Services Ambassador – Ravens

M&T Bank Stadium
Baltimore, MD
07.2023 - 01.2024
  • Create a welcoming environment and seek out special Ravens moments for all guests attending events at M&T Bank Stadium
  • Assist stadium partners when needed or as applicable, service recovery
  • Respond to guest inquiries, suggestions, and complaints during an event (i.e., ticketing issues)
  • Be available to help guests with directions, event information, and stadium information
  • Ability to retain an extensive knowledge of M&T Bank Stadium and the surrounding parking lots and tailgate areas
  • Assist with our Designated Driver program, First Game Certificate distribution, and any other guest offerings at the event
  • Monitor guests for Fan Code of Conduct compliance
  • Assist guests with mobile ordering

Various Roles

Nando’s Peri Peri
Towson, MD
09.2018 - 02.2022
  • Train and orient new employees
  • Greeting Customers
  • Taking orders
  • Guiding guests through restaurant experience
  • Ensuring food delivery promptly
  • Ensure that food reaches the correct guest on time
  • Food Runners transport food orders from the kitchen to the appropriate table and announce the food to the guest
  • Clean, set, and re-set tables continuously, assuming responsibility for station, tables, and side duties
  • Ensure orders are prepared in a timely matter, meet standards, and reach the right customer
  • Prepare and package take-out orders

Education

Bachelor of Arts - Psychology

University of Baltimore
Baltimore, MD
12.2025

High School Diploma -

Franklin High School
Reisterstown, MD
06.2019

Skills

  • Well-developed listening skills
  • Superior communication skills
  • Effective team member
  • Excellent team lead
  • Meticulous without losing the big picture
  • Excellent time management skills
  • Issue resolution ability

Timeline

Guest Services Ambassador – Ravens

M&T Bank Stadium
07.2023 - 01.2024

Clinical Outreach Worker

University of Maryland’s Care Clinic
03.2022 - Current

Various Roles

Nando’s Peri Peri
09.2018 - 02.2022

Bachelor of Arts - Psychology

University of Baltimore

High School Diploma -

Franklin High School