Summary
Overview
Work History
Education
Skills
Languages
Entrepreneurial experience
Timeline

KEIMONI KELLER

Summary

Results-driven professional with 5 years of experience in retail sales, customer service, and warehouse operations at industry leaders such as Wendy's, Home Depot, and UPS. Utilizes data insights to enhance operational efficiency, optimize customer experiences, and drive decision-making. Completed a 3-month Marketing Analytics internship at Nestlé, developing expertise in data visualization, trend analysis, and market segmentation. Known for strong analytical mindset, attention to detail, and ability to transform complex datasets into actionable strategies. Passionate about utilizing cross-functional experience, consumer behavior knowledge, and analytics skills to deliver impactful marketing insights and drive business growth.

Overview

5
5
years of professional experience

Work History

Sales Associate

The Home Depot
01.2022 - Current
  • As a Sales Associate at Home Depot, I effectively promoted and sold a wide range of products to diverse customer segments
  • This role demanded a deep understanding of Home Depot's product offerings, enabling me to provide expert guidance to customers while identifying opportunities for upselling and cross-selling
  • My responsibilities included creating engaging product displays, optimizing in-store signage, and leveraging my interpersonal skills to build strong customer relationships
  • This experience not only allowed me to excel in sales but also provided me with valuable insights into consumer behavior
  • Two time Homer award recipient
  • Assisted two different management teams in driving sales in hardware, garden, and millwork through exceptional customer service

Retail Marketing Analyst Intern

Nestle
04.2024 - 06.2024
  • Conducted consumer data analysis on products to assist with promotional campaigns.
  • Communicated effectively with art department, upper management and sales team.
  • Researched and evaluated potential new markets and products.
  • Tracked key metrics and developed spreadsheets and data models.
  • Strategy implementation with clear ROI (traffic, direct link to sales, customer satisfaction)
  • Developed business plans aimed at seamlessly bridging the gap between the traditional retail experience and digital platforms to enhance customer experience

Warehouse Worker

UPS
08.2020 - 09.2021
  • In the fast-paced UPS environment, I learned the importance of efficiency, teamwork, and precision
  • I ensured products and packages were readily available for distribution
  • Moreover, my ability to collaborate with colleagues and adhere to tight schedules showcased my dedication to delivering results as a Warehouse Worker at UPS
  • I gained invaluable insights into the logistics and supply chain aspects of the organization
  • Handled day-to-day loading, pre-shipping and receiving practices, typically prepping and moving hundreds of packages efficiently each day
  • Utilized real-time tracking systems to monitor workflow and ensure compliance with company performance benchmarks.
  • Analyzed daily shipping and receiving data to identify bottlenecks, improve workflows, and increase productivity.
  • Leveraged scanning technologies and software to monitor inventory and ensure precise record-keeping.
  • Provided feedback to supervisors and corporate teams on operational challenges, enabling strategic decision-making.

Cashier/Customer Service Representative

The Wendy's Company
09.2019 - 03.2020
  • As a Cashier and Customer Service Representative at Wendy's my daily responsibilities involved providing exceptional service to customers, handling transactions, and resolving inquiries with efficiency and courtesy
  • I excelled in upselling and promoting special offers, consistently exceeding sales targets
  • My ability to engage with customers, understand their needs, and suggest suitable menu options showcased my strong interpersonal and communication skills
  • Furthermore, I thrived in a fast-paced environment, demonstrating adaptability and the capability to perform under pressure
  • My experience at Wendy's underscored my dedication to delivering outstanding customer experiences and developing persuasive selling techniques, which I now apply to drive sales success in my current role
  • One time employee of the month recipient
  • Worked with a team to increase food sales
  • Operated cash register for cash and credit card transactions with 100% accuracy

Education

Degree -

Queensborough Community College

Specialized high school diploma -

Jamaica Gateway To The Sciences
06-2020

Certificate -

Meta Marketing Analytics
10-2024

Certificate -

Google Data Analytics
10-2024

Skills

  • Customer and Shareholder Relations
  • Visual data representation
  • Data filtering and formatting
  • Problem Solving
  • Teamwork
  • Information Management
  • Sales
  • Query tools
  • Data collection
  • KPI performance
  • Consumer behavior analysis
  • analytical thinking
  • Relationship building

Languages

English
Spanish
Python
Sql

Entrepreneurial experience

I leveraged data and marketing analytics to develop and grow a personal clothing brand, using customer insights and market trends to optimize product offerings, pricing strategies, and marketing campaigns. By analyzing sales performance, website traffic, and customer behavior, I identified key opportunities to improve conversion rates and drive growth. Additionally, I collaborated with multiple e-commerce B2C brands to enhance their sales through data-driven strategies, including audience segmentation, A/B testing, and ROI tracking for paid ad campaigns. These efforts resulted in increased customer acquisition, engagement, and revenue, showcasing my ability to translate complex data into actionable strategies that deliver measurable business results.

Timeline

Retail Marketing Analyst Intern - Nestle
04.2024 - 06.2024
Sales Associate - The Home Depot
01.2022 - Current
Warehouse Worker - UPS
08.2020 - 09.2021
Cashier/Customer Service Representative - The Wendy's Company
09.2019 - 03.2020
Queensborough Community College - Degree,
Jamaica Gateway To The Sciences - Specialized high school diploma,
Meta Marketing Analytics - Certificate,
Google Data Analytics - Certificate,

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KEIMONI KELLER