Keina Brown
306 N 10th Street, Apt A
Summary
Highly motivated and committed with proven history of superior performance at individual, team, and organizational levels. Strong ability to multi-task and prioritize workloads with little or no supervision. Detail-oriented and professional looking to bring team-building skills.
Overview
7
7
years of professional experience
Work History
VA Benefits Advisor
The AFX Group, LLC
Fort Hood, TX
12.2022 - Current
- Served as subject matter expert in answering questions from transitioning military servicemembers regarding VA benefits
- Facilitated weekly dialogue between servicemembers and their families to convey their access to health care and educational benefits, living assistance, mental health resources and community support during and after their transition
- Conducted one-on-one sessions with servicemembers and families to provide accurate information about VA benefits, services and tools
- Functioned as point of contact for benefit carriers
- Carried out day-day-day duties accurately and efficiently
Bachelor of Social Work Intern
Families In Crisis, Inc.
Killeen, Texas
05.2022 - 11.2022
- Provided support and advocacy services for clients with issues related to domestic violence and sexual assault
- Offered community resource guidance to clients to meet family needs for assistance.
- Conducted assessments with clients to evaluate risks and needs
- Provided case management for veterans, homeless individuals, and low income clientele
- Sorted and organized more than 100 client files, spreadsheets and reports.
- Maintained record of services for more than 100 clients
Customer Service Representative
InspiriTEC Defense Manpower Data Center, DMDC
Killeen, Texas
10.2021 - 05.2022
- Managed high volume of calls and data entry through multiple computer systems
- Answered inbound calls in remote customer service environment
- Assisted service members and their families regarding medical benefits and eligibility
- Responded to medical billing inquiries and adjustments while maintaining positive attitude
- Directed calls to appropriate individuals and departments
- Strictly maintained customer and representative confidentiality.
Team Supervisor
United States Army
Fort Hood, USA
10.2018 - 05.2019
- Counseled 10 military personnel on career progression and performance management
- Responsible for personal discipline, accountability and development of military personnel
- Enforced safety, environmental protection procedures
- Responsible for dispersed operations, health and welfare, morale, conduct and force protection of personnel and their families.
Customer Service & Human Resources Training Manager
United States Army
03.2017 - 10.2018
- Experienced in customer service with strong demand of communication
- Assisted customers, answered and diffused any questions or concerns
- Professionally processed over 30 calls per day, providing information and service to keep customers highly satisfied
- Skillfully managed and maintained all reports and training documentation
- Planned, organized, and facilitated unit training meetings and training events
- Guided and mentored multiple staff members in areas such as personnel accountability, safety, health and wellness, and professional development
- Consistently maintained program accountability and on-time rate for performance management and recognition programs
- Advised direct leadership in office setting on effectiveness of various human resource programs such as promotions and leave processing
- Maintain updated records using digital training management system
- Generated all documentation required to meet company's legal actions.
Education
Master of Science - Social Work
Baylor University
Waco, Texas12.2024
Bachelor of Science - Social Work
Walden University
11.2022
Skills
- Technical Proficiencies:
- MS Office (Word, Excel, Powerpoint, Outlook), Windows)
- Can type 50 words per minute
- Documentation and control
- Staff Management
- Customer Service Representative
- Clerical support
- Strategic Planning
- Office management
- Excellent multi-tasking ability
- Positive Attitude and Energetic
- Visitor and Customer Relations
Timeline
VA Benefits Advisor
The AFX Group, LLC
12.2022 - Current
Bachelor of Social Work Intern
Families In Crisis, Inc.
05.2022 - 11.2022
Customer Service Representative
InspiriTEC Defense Manpower Data Center, DMDC
10.2021 - 05.2022
Team Supervisor
United States Army
10.2018 - 05.2019
Customer Service & Human Resources Training Manager
United States Army
03.2017 - 10.2018
Master of Science - Social Work
Baylor University
Bachelor of Science - Social Work
Walden University