Kein Jay Bayawa

• Collected and maintained accurate records of guest information, payments, and reservations using property management systems
• Acted as liaison between guests, management, and other hotel departments to facilitate communication regarding requests, concerns, feedbacks, and suggestions
• Efficiently and effectively enhancing guest satisfaction by addressing issues and providing timely solutions
• Collaborated with the housekeeping and maintenance team to ensure room is ready for occupancy based on company standards
• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process and offering service recovery if need be
• Provided information regarding hotel services, amenities, and promotions
• Performed night audit functions: (1) Review, Reconcile, and Organize all transactions processed by the Guest Service Agents during the day. (2) Prepare, compile, and submit audit reports for the Front Office Managers and Finance Team to review. (3) Generate Due Outs, High Balance, and Credit Card Exception Reports for proper and sufficient authorizations
• Train newly hired Guest Service Agents

Accountant

• Performed bookkeeping duties, verifies daily work for financial accuracy, reconcile general ledger balances and its appropriate subsidiaries, post journal, accrual, and adjustment entries
• Processed payment for credit union bills, employee benefits, and other payables. Track payments and ensuring proper credits to avoid fines, delay of service, and discontinuance of benefit
• Monthly reconciliation of at least 4-6 credit union corporate accounts. Process settlements for ACH, Share Draft clearing, Visa Debit and Credit Card items, and Shared Branching transactions
• Prepares Unclaimed Property Report as required by the State of Hawaii
• Settlement of funds for participation loans and assists in the preparation of month-end financial reports for submission to the Board of Directors
• Reports directly to Accounting Manager.

Senior Teller/Back-Office Specialist

• Provides assistance to Operations Manager in performing ACH related tasks: ACH Daily Exceptions, ACH Stop Payments, member disputes, corporate and government reclamations, responds to inquiries and requests from other Financial Institutions, monitors Death Notification Entry (DNE) report, secures OFAC scan specially for International ACH Transactions (IATs), etc.
• Working Share Draft Exceptions - NSF, Uncollected Funds, Stop Payment, Closed/Frozen Accounts, and Altered or Fictitious Items. Sends out chargeback notifications to members who made deposits/loan payments via check or ACH.
• Engaged and effectively profile members to cross-sell deposit and loan products or refer them to appropriate specialist or department when necessary. Build, retain, and acquire membership to achieve sales and service goals in the credit union.
• Assists in member concerns regarding posting errors, unauthorized transactions, and customer service issues.
• Performs teller functions and other assigned duties: deposits, withdrawals, loan payments, IRA contributions, opening of accounts, teller out-of-balance scenarios, assists in balancing branch at end of day, etc.
• Reports directly to Operations Manager.

• Organized large group events such as crusades, fellowships, and fundraisers to integrate church youth group to the community
• Facilitated youth retreats and workshops to promote personal growth, self-awareness, & confidence
• Coordinated and led weekly youth meetings: encouraged conversations of activities that promotes camaraderie and leadership
• Participate in regular meetings with the church leadership team to discuss challenges, strategies, and successes
• Member of the media department and overall worship and program director

• Organized coolers, store shelves, and displays to maintain store visual appeal and be engaging with customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Managed returns, exchanges, and refunds in accordance with store policy.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.