KEINNYS MANGA

Supported U.S. property owners and investors as an independent contractor.

• Created leases, renewals, addendums, and legal notices to ensure compliance.
• Managed tenant communication, onboarding, rules enforcement, and conflict resolution.
• Published rental advertisements, screened applicants, and processed applications efficiently.
• Coordinated maintenance, followed up with vendors, and secured estimates and approvals.
• Tracked rent payments, utilities, late fees, and issued reminders promptly.
• Prepared eviction notices in accordance with local regulations.
• Oversaw move-ins, move-outs, inspections, and vacancy turnovers to maintain property standards.

• Provide ongoing project-based support focused on digital organization, document categorization, and structured file management for the company’s internal processes.
• Conduct client follow-ups, ensuring timely progress updates, accurate document collection, and proper tracking of migration-related requirements.
• Assist with communication, documentation control, and administrative coordination for small and medium-sized projects.
• Deliver professional enhancements for clients, including CV improvements, LinkedIn optimization, and social media profile structuring (LinkedIn, Facebook, Instagram).
• Provide flexible, on-demand support depending on project requirements, maintaining an ongoing professional relationship since 2023.

• Executed recruitment for U.S. roles including appointment setters, sales representatives, and back-office staff.
• Managed payments, invoicing, scheduling, and administrative workflows to enhance efficiency.
• Coordinated training and onboarding processes while maintaining comprehensive documentation.
• Streamlined internal processes and communication to foster collaboration.

Part of the same leadership group as Soleira Solar, contributing across affiliated business units.

• Negotiated creative real estate structures (seller financing, subject-to, wraps).
• Managed investor portfolios and acquisition pipelines.
• Built and maintained lender and loan officer relationships.
• Performed risk analysis, improving closing efficiency by 30%.
• Supported property-related administrative and operational tasks.

Promoted internally after initial hiring through SLH, S.A.

• Coordinated daily operations, resources, and work teams to ensure efficient, high-quality, and safe completion of assigned tasks.
• Assigned staff to appropriate roles, organized work groups, and ensured that performance expectations were met.
• Managed a team of 15 to 30 agents, providing guidance, support, and continuous performance feedback.
• Maintained open communication with leadership and frontline staff, gathering suggestions, and implementing workflow improvements.
• Supervised customer service operations, managed schedules, and ensured proper staffing coverage.
• Ensured compliance with SLA requirements, quality standards, and productivity targets.
• Prepared weekly performance reports to track KPIs and demonstrate progress toward company objectives.
• Recognized for achieving team goals, improving service indicators, and delivering strong operational performance.

• Developed a strong understanding of the company’s products and services to provide accurate guidance to customers.
• Offered objective and solution-oriented assistance based on each client’s needs.
• Supported, assisted, and coordinated the team of advisors at the point of sale.
• Actively searched for new customers and potential markets to increase outreach.
• Conducted continuous market research, including pricing analysis, and competitor trends.
• Delivered high-quality post-sales service to maintain customer satisfaction and loyalty.
• Reported client feedback and improvement opportunities to the Quality Coordinator.
• Met performance targets by maintaining strong productivity, quality, and adherence to KPIs.

• Received a company recognition for outstanding performance in the customer reactivation campaign (January).
• Led training sessions for new advisors, and contributed ideas for developing new marketing campaigns, including initiatives for the client, Rappi.

• Supported the branch’s commercial management in alignment with corporate guidelines, and the company’s strategic plan.
• Participated in processes related to affiliations, updates, collections, portfolio management, removal of inconsistencies, and analysis of contracts and forms for portfolio recovery.
• Processed, analyzed, and executed mass uploads of affiliation records for large corporate clients.
• Performed tasks related to occupational risk management (ARL), including database verification, daily service support, account reclassification, withdrawals, and handling account statements.
• Assisted with revenue collection, portfolio provisioning, and monthly reporting.
• Contributed to the issuance of life insurance policies and the processing of economic benefits and claims, following internal policies and legal standards.
• Provided professional support for activities related to occupational health promotion and risk control for affiliated companies.
• Assisted in the management of workplace incident reports and compliance with national occupational risk regulations.
• Monitored and analyzed performance indicators, generating timely and prioritized reports.
• Participated in the evaluation and mitigation of operational risks, supporting the development of improvement strategies.

• Selected to participate in multiple company forums and training sessions on Occupational Health and Safety Management Systems (SG-SST).
• Led training sessions and demonstrated strong performance in the use of the EDESK platform, earning recognition for efficiency and reliability.

• Managed administrative tasks, including document processing, classification, filing, and correspondence control.
• Provided customer service at the front desk and through multiple communication channels, resolving inquiries, incidents, and complaints.
• Supported financial and administrative resource tracking, ensuring alignment with company objectives.
• Assisted in basic accounting activities such as budget tracking, expense control, payroll preparation, and Social Security processing.
• Participated in risk identification processes and contributed to the creation of Action Plans (PDA), while supporting managerial tasks and operational coordination.
• Prepared proposals for national government bids, including reviewing public procurement platforms, evaluating project requirements, drafting proposals, and submitting quotations.
• Conducted telemarketing and sales outreach, identifying potential clients through business directories, performing cold calls, sending brochures, and promoting company services.
• Handled in-office customer service, walk-in sales, and administrative support for the company’s air-conditioning repair and maintenance services.

• Oversaw the control, monitoring, and proper preservation of stored materials.
• Managed inventory using FIFO (First-In, First-Out) methods, and ensured accurate tracking of incoming and outgoing shipments.
• Operated forklifts and warehouse equipment safely and efficiently.
• Performed data entry, shrinkage control, product sorting, stocking, and general warehouse organization and cleanliness.
• Prepared reports, documented incidents, and recorded inventory movements using handheld devices.
• Ensured compliance with Good Manufacturing Practices (GMP), and food safety standards.
• Supervised product dispatches and verified incoming merchandise to ensure accuracy and quality.
• Oversaw daily warehouse activities, and coordinated workflow among team members.
• Produced detailed reports and incident logs to support warehouse operations and audits.