KAY CLINTON
Woodland Hills,CA
Summary
Dedicated and detail-oriented professional with 7 years of experience in leadership, sales, customer service, and healthcare support. Certified medical assistant skilled in managing patient interactions, administrative tasks, and fostering positive relationships in fast-paced and professional environments. Currently pursuing a Bachelor of Arts in Management at Western Governors University to enhance leadership and business strategy skills. Recognized for adaptability, collaboration with cross-functional teams, and consistently delivering results in dynamic settings. Proficient in scheduling, communication, and problem-solving with a strong focus on operational efficiency and customer satisfaction. Seeking opportunities to leverage expertise in a business professional setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EBCD Education & Enrollment Specialist
Radnet
Thousand Oaks, CA
01.2024 - Current
- Led initiatives that resulted in a 25% increase in EBCD program enrollments, guiding patients to make informed decisions about early detection.
- Achieved a 15% increase in patient participation by providing clear and thorough consultations about the benefits of the program.
- Worked closely with front desk staff to improve communication about the program, leading to a 20% increase in patient inquiries, and overall program awareness.
- Developed and executed targeted outreach strategies, contributing to a 10% increase in program visibility within the patient community.
- Ensured the secure management and accuracy of patient data, maintaining strict adherence to HIPAA regulations.
Patient Service Representative
RadNet
West Hills, CA
04.2023 - 01.2024
- Managed patient scheduling, including appointment bookings, cancellations, and rescheduling, ensuring optimal clinic workflow and minimal delays.
- Verified insurance information, processed pre-authorizations for medical imaging services, and coordinated billing inquiries with patients and insurance providers.
- Collected and updated patient demographics, medical histories, and necessary documentation, ensuring compliance with HIPAA regulations.
- Served as a primary point of contact for patients, addressing inquiries, explaining procedures, and offering exceptional customer service to ensure a positive experience.
- Handled front desk operations, including phone management, patient check-in/check-out, and processing payments for services rendered.
- Collaborated with radiologists, technologists, and medical staff to streamline patient flow, and ensure timely delivery of imaging services.
- Assisted with administrative duties such as managing medical records, maintaining scheduling software, and processing patient intake forms.
Sales Team Leader
Prestige Marketing
Orlando, FL
01.2020 - 03.2023
- Led a high-performing team of 15 or more sales representatives, consistently exceeding sales targets, and driving revenue growth.
- Recruited, trained, and mentored new sales talent, improving team performance, and achieving key performance indicators (KPIs).
- Developed and implemented sales training programs, resulting in a 25% improvement in new hire performance and conversion rates.
- Analyzed sales data to refine strategies and optimize business development efforts, ensuring continuous improvement in team productivity.
- Collaborated with management to streamline sales processes, enhancing operational efficiency, and team performance.
Operations Manager
Little Caesars Pizza
Ocala, FL
05.2017 - 01.2020
- Supervised daily operations, ensuring compliance with cash handling procedures, bank transactions, safety protocols, and food quality standards, to maintain operational efficiency and a high level of customer satisfaction.
- Optimized team performance by effectively managing staff schedules and assignments, ensuring seamless operations during peak hours and high-traffic periods.
- Led training and development for new employees, equipping them with the necessary skills and knowledge to uphold service standards and operational procedures.
- Cultivated a positive, collaborative work environment by fostering teamwork, open communication, and a strong sense of camaraderie among the staff.
- Monitored inventory levels and coordinated supply orders, ensuring adequate stock, and minimizing disruptions to support smooth day-to-day operations.
Education
BBA - Business Administration And Management
Western Governors University
Salt Lake City, UT06-2025
Skills
- Leadership & Team Development
- Sales & Program Promotion
- Customer Relationship Management
- Effective Communication
- Healthcare Compliance (HIPAA)
- Time Management & Multitasking
- Data Management & Reporting
- Problem Solving & Critical Thinking
- Process Improvement & Optimization
- Adaptability & Flexibility
- Microsoft Word & Excel
Certification
Certified Medical Assistant
Timeline
EBCD Education & Enrollment Specialist
Radnet
01.2024 - Current
Patient Service Representative
RadNet
04.2023 - 01.2024
Sales Team Leader
Prestige Marketing
01.2020 - 03.2023
Operations Manager
Little Caesars Pizza
05.2017 - 01.2020
BBA - Business Administration And Management
Western Governors University