Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keion Hall

Orlando,FL

Summary

Experienced with inventory management, visual merchandising, and sales strategies to optimize product placement and customer engagement. Utilizes collaborative techniques to ensure cohesive team efforts and store success. Track record of effectively analyzing market trends and customer preferences to drive sales growth.

Professional stock and inventory specialist with experience in maintaining organized, efficient warehouse environments. Known for strong focus on teamwork and consistently meeting objectives. Skilled in inventory management, product receiving, and ensuring timely stock replenishment. Reliable and adaptable, excelling in fast-paced, changing conditions.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

7
7
years of professional experience

Work History

Merchandiser

PepsiCo
06.2024 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Overnight Stocker and Receiver

Walmart
09.2021 - 03.2024
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
  • Collaborated with team members to complete large-scale restocking projects within tight deadlines.
  • Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.

Truck Unloader

Labor Finders
03.2022 - 01.2024
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.
  • Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
  • Unloaded packages with care and placed in proper staging area.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Increased efficiency by organizing and streamlining unloading processes.
  • Assisted other team members in navigating large loads.

Delivery Driver

Amazon
01.2022 - 08.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Call Center Representative

Call Center Solutions
07.2018 - 01.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Stocker

Home Depot
02.2020 - 08.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.

Education

High School Diploma -

Sheeler High School
Apopka, FL
05-2016

Skills

  • Timely and Dependable
  • Interpersonal Communication
  • Efficient Stock Management
  • Product Pricing Management
  • Pricing and shelf labeling
  • Pricing strategy
  • Space planning
  • Promotional planning

Timeline

Merchandiser

PepsiCo
06.2024 - Current

Truck Unloader

Labor Finders
03.2022 - 01.2024

Delivery Driver

Amazon
01.2022 - 08.2022

Overnight Stocker and Receiver

Walmart
09.2021 - 03.2024

Stocker

Home Depot
02.2020 - 08.2020

Call Center Representative

Call Center Solutions
07.2018 - 01.2021

High School Diploma -

Sheeler High School

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Keion Hall