Microsoft Office
Keion Hugley
Sr.Account Management Specialist
Farmers Branch,TX
Summary
Dynamic professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies with knowledge of service delivery and proven multitasking abilities. Collaborative and strategic team leader with robust background in customer relationship management and service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Account Management Specialist
Gartner
04.2022 - Current
- Expanded client portfolio with proactive prospecting and targeted outreach.
- Assisted in managing over 50 accounts resulting in over 10% in business growth year over year.
- Improved customer satisfaction by implementing strategic account plans and tailored solutions.
- Ensured timely and effective communication with clients, collaborating on key initiatives to drive mutual success.
- Delivered consistent revenue growth by managing multiple accounts and identifying upselling opportunities.
- Maximized client retention through attentive relationship management and proactive problem-solving efforts.
- Identified potential risks within portfolio of managed accounts, developing mitigation strategies to ensure continued success.
- Supported new Account Management Specialists as they acclimated to their roles, serving as mentor and resource for best practices in field.
- Developed long-lasting professional relationships with clients, generating repeat business and referrals.
Health Unit Coordinator
Memorial Health Systems
07.2021 - 04.2022
- Receive inbound calls as liaison between patients and medical staff Management of equipment, supplies, and other inventory for assigned medical unit
- First point-of-contact for patient questions, concerns and complaints
- Utilize EMR software to maintain and update patient medical records and patient files
- Collaborate with medical and non-medical staff to maintain company standards and compliance.
- Organized and maintained patient chart filing system to promote quick data finding for staff
Patient Access Specialist
Lee Memorial Health Systems
11.2019 - 01.2021
- Coordinate communication between patients, customers/guardians, medical staff and administrative staff
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers 08.2015 - 08.2019
Skills
Conflict Resolution
Team Coordination
Data-driven decision-making
Written and Verbal Communication
Critical Thinking
CRM proficiency
Software
Salesforce
Google Suite
Timeline
Senior Account Management Specialist
Gartner
04.2022 - Current
Health Unit Coordinator
Memorial Health Systems
07.2021 - 04.2022
Patient Access Specialist
Lee Memorial Health Systems
11.2019 - 01.2021
Bachelor of Arts - Psychology
Florida Gulf Coast University
08.2015 - 08.2019