Summary
Overview
Work History
Education
Skills
Timeline

Keion Rogers

Operations Manager
Glen Allen,VA

Summary

Dynamic Operations Supervisor with a proven track record at UPS, enhancing operational performance and customer satisfaction through expert leadership and quality assurance. Skilled in operations management and staff supervision, I boosted production output significantly while fostering strong customer relations and team productivity. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Outgoing experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and efficient operations manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

UPS
11.2013 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Tracked company equipment, tools and technology to manage inventory.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Compiled training materials for new employees and tracked skill development.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.

Education

High School Diploma -

J Sargeant Reynolds Community College, Richmond, VA
06.2027

Skills

Operations Management

Timeline

Operations Supervisor - UPS
11.2013 - Current
J Sargeant Reynolds Community College - High School Diploma,
Keion RogersOperations Manager