Keion Woulard
Orange Park,FL
Summary
Results-driven Tri-Brand Station Manager with a proven track record in leadership, currently excelling in role. Adept at strategic planning and execution of internal communications and employee engagement initiatives. Expertise in managing multiple teams and optimizing operational outcomes. Excels at managing in a fast-paced, high volume work environment while maintaining high levels of customer service. Consistently meet and exceed performance goals. Strengths include diligent monitoring of operational objectives, and proactively mitigating risk-related losses. Confident that my interpersonal skills, determination, work ethic, and positive attitude will be a valuable asset to your organization as I seek a position aligned with my strengths and expertise.
Overview
6
6
years of professional experience
Work History
Station Manager
Enterprise rent-a-car
12.2022 - 07.2024
- Manager at the largest rental car operation in the city
- Oversaw of a team of 10 and their performance giving them monthly updates
- Excellent problem solving and communication skills
- Lead meetings with the team and address areas of opportunity, correct behaviors, highlight individual and team success, and boost team morale
- Success in implementing plans to boost team morale
Assistant Manager
Enterprise rent-a-car
11.2020 - 12.2022
- Developed and implemented effective strategies to improve sales and customer satisfaction
- Trained and supervised staff, providing feedback and guidance to ensure efficiency and accuracy
- Handled customer inquiries, complaints, and disputes to ensure customer satisfaction
- Trained and coached staff on customer service, sales tactics, and operational procedures
- Analyzed financial data and developed business plans to increase revenue and reduce costs
- Developed and maintained strong relationships with vendors and suppliers
Management Assistant
Enterprise rent-a-car
03.2020 - 11.2020
- Managed a variety of day to day tasks to ensure the smooth running of the office
- Developed and implemented administrative procedures to improve efficiency
- Assisted in the development and implementation of office policies and procedures
- Accounting duties
Management Trainee
Enterprise rent-a-car
05.2018 - 03.2020
- Conducted research into industry trends, competitors, and customer preferences to inform business decisions
- Assisted management team in various aspects of operations, including budgeting, marketing and customer service
- Developed and implemented strategies to improve customer service
- Established business to business relationships
Education
Bachelor of Science (B.S.) - Exercise Science
University of West Florida
Associate's Degree -
Chipola College
Skills
- Time Management
- Sales Experience
- Advanced Communication
- Leadership
- Program Management
- Talent Development
Timeline
Station Manager
Enterprise rent-a-car
12.2022 - 07.2024
Assistant Manager
Enterprise rent-a-car
11.2020 - 12.2022
Management Assistant
Enterprise rent-a-car
03.2020 - 11.2020
Management Trainee
Enterprise rent-a-car
05.2018 - 03.2020
Bachelor of Science (B.S.) - Exercise Science
University of West Florida
Associate's Degree -
Chipola College
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