Keiona Barbour
Madison Heights,VA
Summary
Dynamic Reconciliation Specialist at Centra Health with a proven track record in financial reconciliation and accuracy. Expert in transaction monitoring and cash flow management, I excel in enhancing operational efficiency while delivering exceptional customer service. Recognized for training new staff and collaborating effectively to resolve complex discrepancies, ensuring compliance and timely resolutions.
Overview
15
15
years of professional experience
Work History
Reconciliation Specialist
Centra Health
08.2024 - Current
- Analyzed complex billing statements to identify errors and implement corrective actions.
- Reconciled financial discrepancies in patient accounts, ensuring accuracy and compliance with regulations.
- Maintained detailed documentation of reconciliations, supporting audits and internal reviews.
- Provided training and support to new staff on reconciliation procedures and best practices.
- Monitored ongoing transactions to ensure timely resolution of outstanding issues affecting revenue cycle management.
- Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
- Collaborated with cross-functional teams to resolve complex account imbalances, ensuring accurate financial reporting.
- Maintained extensive knowledge of industry regulations, keeping up-to-date with changes impacting the reconciliation process.
Patient Access Representative
Centra Health
04.2017 - 08.2024
- Managed patient registration processes to enhance operational efficiency and reduce wait times.
- Coordinated with healthcare providers to schedule appointments, optimizing patient flow and service delivery.
- Facilitated insurance verification and eligibility checks to ensure accurate patient information.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Behavior Technician
Blue Ridge Autism And Achievement Center
01.2019 - 11.2020
- Implemented individualized behavior intervention plans to enhance client engagement and skill development.
- Collaborated with multidisciplinary teams to ensure consistent application of therapeutic techniques and strategies.
- Monitored and documented client progress, adjusting strategies based on observed behaviors and outcomes.
- Trained new staff on behavioral protocols, fostering a supportive learning environment for effective service delivery.
Case Manager
Luthern Family Services
08.2015 - 06.2017
- Developed and implemented individualized service plans for diverse client needs.
- Coordinated multidisciplinary team meetings to enhance communication and service delivery.
- Monitored client progress, adjusting plans based on evolving circumstances and feedback.
- Provided crisis intervention support, ensuring immediate assistance and long-term solutions.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Managed volunteer programs focused on providing community services to underserved populations.
Direct Support Professional
Support Services Of Virginia
05.2011 - 05.2015
- Provided individualized support to clients with disabilities, enhancing daily living skills and independence.
- Developed personalized care plans in collaboration with healthcare teams, ensuring alignment with client goals.
- Implemented behavior management strategies to promote positive interactions and reduce challenging behaviors.
- Trained and mentored new staff on best practices for client care and safety protocols.
- Advocated for clients' needs during interdisciplinary team meetings, influencing service delivery improvements.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
High School Diploma -
E.C.Glass High School
Lynchburg05-2011
Skills
- Transaction monitoring
- Cash flow management
- General ledger
- Accuracy and precision
- Accounts payable and receivable
- Accounting expertise
- Financial reconciliation
- Reconciliation monitoring
- Customer service
- Time management
- Attention to detail
- Reliability
- Multitasking Abilities
- Excellent communication
Timeline
Reconciliation Specialist
Centra Health
08.2024 - Current
Behavior Technician
Blue Ridge Autism And Achievement Center
01.2019 - 11.2020
Patient Access Representative
Centra Health
04.2017 - 08.2024
Case Manager
Luthern Family Services
08.2015 - 06.2017
Direct Support Professional
Support Services Of Virginia
05.2011 - 05.2015
High School Diploma -
E.C.Glass High School