Keiona Taylor
Valley Stream,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
01.2024 - Current
- Handled inbound and outbound customer inquiries addressing concerns and resolving issues related to claims and policy coverage
- Provide customers with clear information on claims processes, guiding them through each step to promote transparency and ease of understanding
- Maintained accurate customer records by updating information and documenting interactions in ISET
- Medical claim terminology / CPT descriptions.
Lead Customer Service Agent/Operations Agent
Envoy Air Inc.
02.2018 - 03.2024
- Trained, oversaw and mentored new team members to strengthen performance and job expertise
- Delivered prompt service to prioritize customer needs
- Planned schedules and workflows based on expected customer demands
- Crosstrained and provided back up for customer service managers
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets
- Carried out day-day-day duties accurately and efficiently
Analyst
JPMorgan Chase
03.2017 - 11.2024
- Identified and resolved problems through root cause analysis and research
- Validated results and performed quality assurance to assess accuracy of data
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Produced monthly reports using advanced Excel spreadsheet functions
Sales Associate
Ladys Foot Locker
05.2017 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Sales Associate/Recovery Associate
Bloomingdale's
08.2016 - 11.2024
- Prepared merchandise for sales floor by pricing or tagging
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Prepared large cash deposits with zero discrepancies
Education
High School Diploma -
HARRIET EISMAN HIGH SCHOOL
05.2016
Skills
- Communication skills
- Microsoft excel
- Microsoft word
- Customer service
- Computer literacy
- Data Entry
Timeline
Customer Service Representative
UnitedHealth Group
01.2024 - Current
Lead Customer Service Agent/Operations Agent
Envoy Air Inc.
02.2018 - 03.2024
Sales Associate
Ladys Foot Locker
05.2017 - 11.2024
Analyst
JPMorgan Chase
03.2017 - 11.2024
Sales Associate/Recovery Associate
Bloomingdale's
08.2016 - 11.2024
High School Diploma -
HARRIET EISMAN HIGH SCHOOL
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