Keiona Wedderburn
Stockbridge,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Services
Chamblee, USA
08.2024 - Current
- Conducted extensive research on taxpayer accounts, identifying discrepancies, and ensuring compliance with IRS regulations.
- Provided real-time data analysis and transaction processing, enabling accurate account adjustments.
- Assisted taxpayers with financial hardship programs, identity verification, and return amendments.
- Managed a high volume of inquiries, providing clear and accurate explanations of tax adjustments and notices.
- Processed amendments and maintained accurate documentation to support account changes.
- Documented taxpayer interactions accurately in the customer service database system.
- Educated taxpayers on available resources and services offered by the IRS.
- Provided clear guidance on IRS policies and procedures to clients.
Lead Fleet Dispatcher
Avis Budget Group
College Park, USA
01.2023 - 08.2024
- Processed incoming inventory from transport trucks, ensuring documentation accuracy, and optimizing airport vehicle lot space.
- Audit vehicles and designated areas, as well as facilitate regulatory inspections on inventory, and confirm damages, sanitizations, and customer-ready vehicles.
- Collaborating with other lines of business and leading a team of up to 60 people, processing inventory for mechanical maintenance, auction, windshield repair, and body damage.
- Coordinate with multiple transport companies, staffing agencies, and fleet drivers to meet the customer demand at the busiest airport in the world.
- Manage the transport of vehicles from Atlanta-Hartsfield Airport to various locations throughout Georgia and Alabama, and process fleet contract documentation, following policies and procedures.
- Marshaled the deliveries for projected reservations for multi-million-dollar events, including the Master golf tournament and NASCAR.
- Cross-functional collaboration with dispatch to coordinate and lead the movement of a 5 to 10 fleet crew, optimizing the number of deliveries and the removal of inventory from various locations.
- Maintaining company safety policies and procedures to reduce risk to the company and its assets while completing assignments.
- Conducted the onboarding of drivers, managing the schedules, ensuring they aligned with the demand of the Atlanta Hartsfield Airport and the 20+ locations the airport supplies.
Fleet Transporter
Avis Budget Group
College Park, USA
07.2022 - 12.2022
- Leading a team of up to 10 people, sorting vehicles for mechanical maintenance, auction, windshield repair, and body damage.
- Transport vehicles from Atlanta-Hartsfield Airport to various locations throughout Georgia and Alabama, and process fleet contract documentation
- Collaborated with dispatch to coordinate and lead the movement of a 5- to 10-driver fleet crew, optimizing the number of deliveries, and the removal of inventory from various locations.
- Maintaining company safety policies and procedures to reduce risk to the company and its assets while completing assignments.
Assistant Store Manager
Family Dollar
Ellenwood, USA
08.2021 - 05.2022
- Greeted and assisted customers with questions, processed transactions, and escalated concerns, providing model customer service.
- Supervised, trained, and coached store associates on operating practices and procedures to ensure a safe and secure shopping environment.
- Order, process, organize, and stock merchandise, while maintaining a clean and well-stocked sales floor and stockroom for an enhanced customer shopping experience.
- Support the general manager with day-to-day processes, such as money management, loss prevention, and recordkeeping, including payroll, scheduling, and cash register and store deposits, to maintain an effective and profitable store operation.
Wood Shop Monitor
Columbus State University
Columbus, USA
09.2016 - 12.2020
- Deliver exceptional customer service by providing friendly greetings to students upon arrival, assessing their needs, and providing timely solutions to guarantee the completion of projects.
- Enforce guidelines and administer safety training to ensure student safety in the presence of and during the operation of machinery.
- Manage projects by thinking critically and developing and advising plans that will ensure critical aspects of projects and timelines including the structural integrity of students' projects.
- Perform equipment management to guarantee proper equipment function, timely repairs to machinery, and escalating replacement needs.
- Conduct the necessary preparations of materials while managing availability and inventory for upcoming projects specific to various classes.
Education
Bachelor of Science - Health Science
Columbus State University
Columbus, GAHigh School Diploma -
Howard High School
Macon, GASkills
- Data analysis
- Account research
- Project coordination
- Process improvement
- Healthcare administration
- Compliance
- Risk management
- Strategic planning
- Customer service
- Client relations
- Decision making
- Cross-functional collaboration
- Microsoft Office Suite
- Conflict resolution
Timeline
Contact Representative
Internal Revenue Services
08.2024 - Current
Lead Fleet Dispatcher
Avis Budget Group
01.2023 - 08.2024
Fleet Transporter
Avis Budget Group
07.2022 - 12.2022
Assistant Store Manager
Family Dollar
08.2021 - 05.2022
Wood Shop Monitor
Columbus State University
09.2016 - 12.2020
Bachelor of Science - Health Science
Columbus State University
High School Diploma -
Howard High School
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